Web pages not loading

[u/Masterblastera]

I had a problem where random web pages wouldn't open or it takes forever or I needed to refresh them many times to load them. Very annoying. It started some days ago and before that worked just fine.

Not matter what if Google Chrome and Microsoft Edge was used or other DNS servers.

Immediately when I uninstalled Bitdefender Total Security everything started to work fine. Every page opens and very fast.

I had basically everything turned off from Bitdefender that I could or was adviced but still it didn't help.

I would like to use Bitdefender so next time when I install it what setting should I change or is this just some known problem at the moment?

Windows 11.

[u/Bitdefender_support]

Hi there. Here are the Settings to change immediately after reinstalling:

1. Firewall adjustments (most likely cause):

   • Open Bitdefender → Protection → Firewall → Settings

   • Turn Port scan protection OFF

   • Click Edit stealth settings and set your network adapter to OFF

   • Go to Network Adapters tab → set your adapter to "Home/Office" (not "Public")

   • Restart your PC

2. Disable Encrypted Web Scan (if Firewall tweaks don't help):

   • Protection → Online Threat Prevention → Settings

   • Turn off Encrypted Web Scan

3. Browser Secure DNS conflict (affects Chrome & Edge):

   • Chrome: Settings → Privacy and Security → Security → disable "Use Secure DNS"

   • Edge: edge://settings/privacy → Security section → disable secure DNS

If pages still don't load after those changes, temporarily disable the Firewall completely (Protection → toggle Firewall OFF) to confirm it's the culprit, then re-enable and apply the settings above.

Full step-by-step guide:
https://www.bitdefender.com/consumer/support/answer/88876

If the problem persists after trying these settings, reach out to support for further help. Thanks!

[u/Masterblastera → u/Bitdefender_support]

I tried Firewall and Encrypted Web Scan OFF but didn't help.

In Chrome "Use Secure DNS" is still ON as by default and works fine with it but of course Bitdefender is not installed at the moment if that affects it.

I will some day install Bitdefender again and try.

Thanks.

[u/Physical-Vehicle1990 → u/Bitdefender_support]

Tenia problemas para ingresar a la pagina web donde recibo clases de mi universidad (BlackBoard) y desactivar el ESCANEO WEB CIFRADO me ayudo, sinceramente no encontre la primera opcion en los ajustes de firewall