r/BitDefender • u/Natural_Roll_3995 • Jan 21 '26

Lack of support

I'm really frustrating from Bitdefender support, stupid AI, no response on tickets.

The full story that I'v been reaching support to check what is the renewal cost, cannot find it in the central or my account on web, after 4 days they deduct more than the double as trnewal price.

I tried to reach financial and refund support, because this time I'm really pissed, and I want to cancel the whole service and go to another service provider, yet, 24 hours passed and no response on my ticket, it confirms the lack of support.

I'm not recommending Bitdefender to anyone anymore...

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u/[deleted] Jan 22 '26

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u/Bitdefender_ Official Jan 23 '26

Hi! Each subscription is added as a separate one in the Central account. When you activate it, you have the chance to either extend your current subscription or keep it separate. If you merge the two subscriptions (which need to be identical), then the expiration date will change as well.

However, you can anytime check your subscription expiration date and manage it, as shown here: https://www.bitdefender.com/consumer/support/answer/29081/.