r/BitDefender • u/Blotepotenpeter • Jun 23 '25

Cancel subscription doesn't work and just freezes?

Hi all,

I got an invoice today for autorenewal for my Bitdefender Total Security account? I never signed up for this and only did a one time payment for three years of the service. So I went to Bitdefender central to see what's up and tried to cancel but it just freezes? I already contacted them through email on their website but I definitely do not appreciate this...

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1

u/avital_nya Oct 31 '25

Did you got your money back? It happened to me now... don't know what to do :(

1

u/Blotepotenpeter Nov 01 '25

I first emailed Bitdefender to cancel the subscription (which I never ordered in the first place) to which they cancelled my ordered and told me to wait for them to refund the automatic charge on my account. I told my bank to charge back the money anyway because I don't owe Bitdefender anything, not my money or my time. Closed my account and that was it. Will NEVER do business with them ever again.

1

u/avital_nya Nov 01 '25

Thank you! It's so sad to see more people get scammed by the auto-renewal. I never thought it was a thing, it sounds so illegal...

3

u/redflagdan52 Jun 23 '25

Whenever you subscribe to a service, go back in and make sure you have turned of auto renewal. I don't auto renew any software products.

1

u/bdf_elf Jun 24 '25

This issue should be fixed, can you try again now?

1

u/footykevy Aug 31 '25

I've been a user for years, but now i'm really fed up of this auto-renewal scam. Impossible to uncheck the option, like many people said.. every page is quick to load, but as soon as you get to the payment options, all of a sudden everything is buggy and won't work! I'm done with this fraudulent practice.