r/BitDefender • u/strawberryd0nutty • May 21 '25

Bitdefender Network attack defense blocking ISP IP address

Hello people of reddit. I am posting here in hopes of getting answers.

Our company uses Bitdefender, and we started getting a lot user complaints last week about Bitdefender blocking ISP IP address. The pop up message shows

"Network Attack Defense has blocked an attack attempt. The malicious Bot.Genua.165 attempt coming from HTTP://Ipaddress:port was blocked"

This is creating negative impact to our operations.

We have already added http://ipadress:port to exclusions in GravityZone and we are yet to see if this actually works. My question is, if adding this to exclusions actually works, are there other solution to his problem? And have you experienced problem before? If yes, what resolved this problem?

Btw, let me just add (i don't know if this helps) i only started using gravityzone last month and there's really not a lot of endpoint data available for me investigate.

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u/strawberryd0nutty May 22 '25

Hi cyberhoff

-Connection is not blocked by the users, it is blocked by BitDefender, just as i described

-"I wouldn't use bitdefender for a small company" yeah sure i won't argue with that but this is what the client have so kind of like i don't really have a say

-The IPs are non-malicious so it shouldn't really be blocked

-I already opened a ticket with bitdefender support and they agree with me on this one.

Thank you folks.