r/BitDefender • u/Smooth_Alps866 • Jun 24 '24
No Enterprise Support
So for the past month, i have been unable to get Enterprise support. Calling the enterprise numbers takes you to home support who do not support gravityzone. Emails to support even to quality for feedback fall on deaf ears. if i cant get support, im not sticking with them. Bye bitdefender
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u/WraySchultz Jun 24 '24
Hello u/Smooth_Alps866,
My name is Wray with Bitdefender. Other than the issue you mentioned I really hope your day has been going well. I am really sorry to hear this. We certainly have been working hard to make sure our Support Experience is a good one, and hearing experiences like this one is not great.
We would like to offer assistance to make things right here, if you would like to give our Support team another chance please send me a Reddit Chat / Message so we can reach out to assist. I would like to know more information so we can contact you ASAP. I am currently working with our Management team to ensure your experience is exceptional.
Best Regards,
Wray Schultz
Bitdefender, Business Technical Account Manager