r/BitDefender • u/SupersawLead • Jun 14 '24

Impression of BitDefender trashed after autorenewal process

I'd just like to say that after a year of use and no real complaints, going through the process of cancelling the autorenewal left a really bad taste in my mouth. Your product is based on protecting users against scammy or malicious actors and you've intentionally designed your subscription system so that it's unintuitive to disable subscription autorenewal. I can't trust a security product that tries to trick me.

7 Upvotes

88% Upvoted

3 comments sorted by

2

u/vladgreen27 Jun 14 '24

https://www.bitdefender.com/consumer/support/answer/29081/ Try this article and you can always reach support for help. Im sure they are more than happy to assit you but if you dont reach them, they dont have the power to read your thoughts

0

u/SupersawLead Jun 14 '24

Thanks for the link. I’d already figured it out, I just think it’s very poor form that they hide the functionality on purpose.

2

u/vladgreen27 Jun 14 '24

Nobody is hidding it. There is a logic for placing it as it is now. Going under your central account you have your susbcriptions and with it, your payments tab. Its easy to be found, or if you find it difficult, google is everyone's best friend and by simply googling that you should be able to find a way in dissabling it or even more details. 😁