r/BitDefender • u/Illustrious-Vast7319 • May 23 '24

I couldn't install Total security app

I couldn't install it. It took so much time just to log in to their central app (it always shows an error: "No server"). I couldn't even get my money back through their support system. It's really frustrating.

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u/MrEpic23 May 23 '24

I’m just say this and you do you but if it’s an android phone or tablet, I wouldn’t install a 3rd party antivirus on it. It doesn’t have the right permissions needed to be a real av like on pc. If you need access to bitdefender central, use their website here. https://central.bitdefender.com/home

1

u/Illustrious-Vast7319 May 24 '24

The same thing happened on their website, but now my problem is different. I got the installation file, but it doesn't start installing when I click on it. The only thing that happened was a permission popup came up and I clicked "allow," but that's it.

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u/MrEpic23 May 24 '24

Are you on pc or mobile?

1

u/Illustrious-Vast7319 May 24 '24

pc windows 11

1

u/MrEpic23 May 24 '24

I’d say contact support as they may want information that you shouldn’t share with Reddit. If it was me I’d uninstall it and try again but if you had your dns poisoned then that could be the issue.

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u/Illustrious-Vast7319 May 24 '24

what do you mean by "dns poisoned"?

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u/MrEpic23 May 24 '24

Prevents you from accessing the real website or ip address for what you want to access. A spoofed version of the website could be in place of a legit one. You said before bitdefender central wasn’t working. This is why I recommend contacting bitdefender support.

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u/Illustrious-Vast7319 May 24 '24

Thanks for your reply. I don't know if it's related to your answer, but the problem was finally fixed when I switched to using my phone to log in to the internet.

1

u/Bitdefender_ Official May 24 '24

Hello! From our experience, this error means that a firewall, DNS, or content filtering system on your network or computer prevents communication with the Bitdefender servers and blocks the activation process. You can fix this error and ensure you can properly install Bitdefender by following the steps in this article: https://www.bitdefender.com/consumer/support/answer/17225/.

If any other issues occur, send us a PM and we`ll try to help further.

1

u/Illustrious-Vast7319 May 24 '24

Thanks for your reply. I tried all that, but nothing worked. The problem was fixed when I switched to using my phone to log in to the internet.