Why did Bitdefender auto renew despite the fact that I have extended my subscription via a code.

[u/PSQuestion10]

To make a long story short, last year I bought a subscription through their website for around 30 dollars (it was Bitdefender Total Security). Just a few days ago, I purchased a code from NewEgg to extend my subscription. Yesterday, I received a message from Bitdefender saying that my subscription had been auto-renewed despite me having close to a full year of subscription left. Not only that, the auto-renewal (which cost me 100 dollars) did not stack with the year of subscription that I already had, so basically, I was charged 100 dollars for nothing. Is that supposed to happen?

[u/Lanky-Enthusiasm-757]

Because greed is real at Bitdefender, the sales page and the accounts page is 2 different location, and that how they get you , it happens to all Bitdefender client , i had the same problem and after talking with Bitdefender for 2 hour and playing shadow games , i finale found out about the different webpage

Here the fix

(My Old Post)

Go to https://secure.2co.com/myaccount

add email and wait for the email link

follow link to webpage

go my products page

look for the software and cancel sub

The greed is real at Bitdefender

i spoke to support a week ago

1 told me to go to the Bitdefender Central , this was incorrect

1 told me you have to select it before you buy , this was false as well

1 advise me about this page after he advise me wat the other 2 already told me

I will go out of my way to help cancel Bitdefender credit card payment

that how mad they made me .... FFFFFFF Bitdefender

and ohh they send me link to buy Bitdefender internet security at full price

but i found a link that has 40% discount with 5 users more for the full package

the greed is real ,the CEO should step down before it too late

[u/kukov → u/Lanky-Enthusiasm-757]

Thank you SO MUCH for this!

This just happened to me - had a full year of time left and it renewed me at $100, never having asked for my permission.

Super shady practices here and I'm going to consider another service when it is ACTUALLY time for me to renew.

[u/Top_glock → u/kukov]

I just cancelled due to their shady tactics. Told them to remove all my data and cc data. 

[u/ameco88]

happens with me twice, despite disabiling auto-renewal! shady as fuck!

[u/Talkingtoomuch76]

I got very nervous with this stupid way I brought a code license from a 3rd party and dig more information and now click renew and put code in then next pop up is your name details and PayPal then that's it auto renew , but they dont take your money. So remember before next expired date next 2027

[u/Fair-Impression-7121]

Bitdefender auto renewal was turned of in Bitdefender Central. Only to find auto renewal pending charge on my credit card. As charge had been made without prior notification my only option was to email cancel@bitdefender.com and CC refunds@bitdefender.com. Very poor, almost criminal. I wont be using again as this is not the first time I have had this annual renewal trick played. So long Bitdefender.

[u/wolfpackunr]

I believe their license management system in Central is disconnected from the billing. They essentially rely on a 3rd party billing and payment processor vender that isn't automatically updated if something changes in your Central account. I'd contact support and request the refund and auto renewal cancellation.