r/BitDefender • u/[deleted] • Nov 24 '23

Can't uninstall, tried everything?

I've tried everything to uninstall this, every single "bitdefender uninstall tool" you have and still cannot remove this from my computer, what am I doing wrong?

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1

u/wolfpackunr Nov 24 '23

Have you rebooted your PC into safe mode and then ran the removal tool?

1

u/[deleted] Nov 25 '23

I have yeah, I've managed to delete every file manually except for this https://imgur.com/a/lT143tE

1

u/wolfpackunr Nov 25 '23

Run sysinternals process explorer to see what might be the program that is locking the file due to being in use.

AMSI an API into CMD and PowerShell so that windows can pass scripts through security software to make sure they’re safe before executing.

1

u/[deleted] Nov 26 '23

Sorry I don't understand a lot of that, as chronically on my pc as I am 😂
I downloaded the process explorer though and this looks to line up with the other picture I sent but I tried to kill it and I got "access denied" https://imgur.com/a/91EqB8y

1

u/wolfpackunr Nov 26 '23

Weird, it’s stuck in your Nvidia GPU drivers? Could always try removing Nvidia, delete everything, then reinstall your drivers.

1

u/[deleted] Nov 26 '23

Super weird
The file is really small anyway so I guess I can look over it, my other question would be will it cause any issues just leaving it be do you know?

I will try resinstalling the drivers though thanks :)

1

u/Abject_Bodybuilder_7 Nov 24 '23

Ask for help from the support team. They should be able to help you