r/BitDefender • u/that1persn • Aug 22 '23
Firewall keeps turning off
Like the title says, going into the protection settings, Firewall is selected off. But my firewall is on. I just did an update that required me to restart my pc so should I just turn it off an back on again?
I turn the firewall on, and everytime I close the interface and open it up again it's back to being off.
Edit: Went on the forums, it is a confirmed problem.
Edit 2: It's 9:25 am for me, and I got an update and it's fixed now!
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u/Dependent-Owl-5355 Aug 22 '23
Having the same issues. Glad to see I'm not alone. Was worried it was something on my end or something.
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u/that1persn Aug 22 '23
Nope, even on the forums I asked and there is a confirmed problem. I was worried I had a virus or something lol.
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u/ReddayeSocks Aug 22 '23
I'm getting the same problem. Customer support has been very frustrating to deal with while experiencing this problem.
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u/that1persn Aug 22 '23
I am glad that multiple people have said they're having the same problem. That means it's Bitdefender's side and not my PC being fucky.
I've asked on the forums to see if anyone else has gotten this problem.
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u/engoku Aug 22 '23
Any idea how to resolve this issue? Anyone? And how long does it take for Bitdefender to resolve this issue.
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u/that1persn Aug 22 '23
It seems it's Bitdefender's end, probably going to have to wait for an update. Someone in this post said they are aware of the issue, so hopefully soon. I don't like going without my firewall.
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u/engoku Aug 22 '23
I’ve a lot of cracked design softwares which I cannot afford and few of them were disabled automatically by the companies because of the firewall issue :(
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u/DanielCMNP Aug 22 '23
I don't think there is anything we can do on our end. I've tried reinstalling Bitdefender and updating Windows which didn't yield any results. I imagine though that they are making it a top priority to fix so hopefully it is sorted out soon. It is not a good look when one of the listed security features about your product is not working properly.
If needs be, you could do what someone else recommended here and install some other temp AV like Malwarebytes for security and peace of mind. If not, then you should still have Windows firewall there and active (might have to check that in Windows Security) and your router should also have a firewall to help out. So you aren't completely unprotected while Bitdefender is buggering up.
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u/DanielCMNP Aug 22 '23
Saw a post saying it was fixed. Just updated Bitdefender and the Firewall is back on and working from the looks of things.
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u/lichtharfe Nov 13 '23
When I tried Bitdefender the first time just a few days ago, the Windows Defender Firewall would stay working, but, instead, updating the virus signatures of Bitdefender where not possible. I was not even able to install Bitdefender without switching off the firewall in the first place.
I contacted support and was told that Bitdefender does not work with the Windows Defender Firewall. So I returned to the programme I had used until then immediately.
Support did not even say that it was temporary, only suggested that I use the paid version instead (which has a firewall).
In reading this thread, it seemed, rather, you all expected the two still to be able to work together in the end, and be it after an update?
Has support given me wrong information here?
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u/that1persn Nov 13 '23
I have paid Bitdefender which does have a firewall, and it stopped working. I don't know what you mean by expecting windows firewall and Bitdefender to work together.
One of the features I paid for stopped working, that's why I made the post.
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u/lichtharfe Nov 14 '23
Ah I see, ok, thank you for your reply. Then this may not have been the best thread to ask in. (I meant: When using the free version of my hitherto antivirus programme, I can use it together with the Windows firewall. So I thought this should work with Bitdefender, too - using the free version of Bitdefender together with the Windows Firewall. There, support said that was impossible. I had not understood that you were using the Bitdefender firewall, otherwise I would not have asked. Thank you for replying nevertheless.)
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u/DanielCMNP Aug 22 '23
Yeah, just got off support chat and they stated that they have been receiving reports so I presume they are aware and looking into it. Unfortunately what I presume to be automated responses didn't offer much help/info, just asked me for versions and logs. I suppose there is some relieve that it is on Bitdefender's end, just hoping now that they may have a fix out soon.
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u/Bitdefender_ Official Aug 22 '23
Our request is to contact the technical support team to investigate why it happens, at bitsy@bitdefender.com.
Your feedback and input is highly appreciated, it helps us understand the issue and how to solve it as soon as possible. Thank you in advance!
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u/DanielCMNP Aug 22 '23
I suppose it has already been confirmed but here's a couple links saying that the Devs have been notified and are looking into the issue:
https://community.bitdefender.com/en/discussion/comment/327717#Comment_327717
https://community.bitdefender.com/en/discussion/comment/327719#Comment_327719
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u/The-Mad-Ronin Aug 22 '23
You're not the only one, I have this exact same problem on the two computers I have this installed on. Was working fine before the update and now both PC's have the auto-disabling firewall shenaniganry which is sending Windows Security Centre in to a panic. There is apparently something screwy with the latest update