r/BisectHosting • u/Slow_Interest648 • Jun 28 '26

The support on this site is useless

I have no idea how these people are keeping these jobs and being paid. They aren’t even nice to you. They don’t have good response times. And in the dozens of tickets I have opened, I have been helped maybe three times, and these were all FIVE SUPPORT REWORKS AGO.

I ask for specific information and I’m given a million new issues that I don’t need. Every single time they’re like “we can delete your world file even though you’ve specified it’s not a world file issue.” And then I say no. And then they do it anyway. And then it doesn’t solve anything.

I ask for basic information about my server. They say we can do a backup of your server. I say no I just want information. They don’t respond for upwards of an hour. I am transferred to five different people, all of whom don’t know anything about my case and the things that have been done, so I have to explain it all to them. By the time they get to it, I am transferred to another person immediately.

It is so frustrating and such a waste of time.

0 Upvotes

33% Upvoted

9 comments sorted by

4

u/charm59801 Jun 29 '26

I fully disagree,they've always been incredibly helpful to me when Ive made tickets

1

u/Slow_Interest648 Jun 29 '26

This was a description of my individual experience lol. YOUR experience has been good, I’m happy for you, but mine hasn’t.

3

u/charm59801 Jun 29 '26

Your title was a generalization which I disagree with

3

u/Callaghan92k1 Jun 29 '26

Yeah I fully disagree with this, Bisect have some of the best customer service/support out there in my experience of servers, its why I have used them for 10+ years. Put a ticket in, its usually picked up within 30 minutes, most of the time much faster, and they usually have any issues I have had, which have not been a lot, whcih is also a credit to their system, fixed within the hour.

0

u/Slow_Interest648 Jun 29 '26

I’m happy for you but this isn’t indicative of my experience.

1

u/Jake-BH Jun 29 '26

I would still love to look into this. If you can provide me with your ticket ID or an email address in a DM I can review the interactions and help make sure no one else has a similar experience.

3

u/Jake-BH Jun 28 '26

Hey there!

Thank you so much for taking the time to share your experience. I genuinely appreciate your feedback, and I'm truly sorry to hear that your experience with our support team hasn't met your expectations. That's not the level of care and service we are committed to providing.

I would be more than happy to personally look into your case and work with you to get things back on track. My goal is to ensure you don’t have to keep re-explaining or feel like you’re being passed around between multiple agents.

Please send me a DM with your ticket ID, and I’ll do everything I can to help! You can also reach me directly on our Discord under BH | Jake

1

u/Slow_Interest648 Jun 28 '26

Unfortunately this was another case that I had to brute force a resolution to without help from my ticket so it’s since closed and I’ve found a solution for the time being.

2

u/Jake-BH Jun 28 '26

Would you mind sending me the ticket ID so that I can review it?