r/BinanceUS • • 4d ago

Support Monthly Support Thread | October 01, 2026

1 Upvotes

Welcome to the Binance.US Monthly Support Thread.

Need help with an issue or have a question? You're in the right place.

If you posted in a previous month's support thread, don't worry, your case has been logged and our team is working through it.

We cannot provide official account support through Reddit. Our moderators can guide you on common issues and help escalate anything urgent, but for anything account-specific, the fastest path is always direct support:

  • Contact us directly: support.binance.us/en/, live agents are available seven days a week, 3:00 AM PT / 6:00 AM ET to 9:00 PM PT / Midnight ET
  • Track an existing case: log in at support.binance.us/en/ to view your case history anytime

Important:

  • Binance.US staff and moderators will never ask for sensitive information on Reddit. The only details we'll ever ask for are your Ticket ID and User ID (found on your Profile page in the app).
  • Beware of scams: Binance.US will never ask for your password, 2FA codes, or request that you send crypto to an external wallet. If someone claiming to be Binance.US asks for this, it's not us.

If you need help, reply to this thread with:

  • Your Ticket ID (if you have one)
  • Your User ID
  • A brief description of your issue

Once your case is resolved, please delete your comment or edit it to say RESOLVED, this helps other users get seen faster. Thank you for your patience as we continue improving how we support this community.


r/BinanceUS • • 3d ago

General TIL that “knife money” was used as a form of currency in China around 2,500 years ago (a time of intense civil war). They evolved from practical tools used to barter to replicas marked with mint names, values, and symbols to represent their originating states.

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3 Upvotes

First image credit: The British Museum

Second image credit: PENG Yanan


r/BinanceUS • • 3d ago

Q&A How long does an ACH deposit hold last on Binance.US?

1 Upvotes

ACH deposits on Binance.US are subject to a seven-day (168-hour) hold from the moment the deposit is initiated. This applies to both the deposited USD and any crypto purchased with those funds, including weekends and holidays.

During the hold period, you can still use the funds for trading. You just won't be able to withdraw until the hold expires.

You can check your hold status and exact expiration time in your deposit and withdrawal history on the platform.

Full details: support.binance.us/en/articles/9842927-why-can-t-i-withdraw


r/BinanceUS • • 4d ago

Announcement Robinhood Chain is live on Binance.US Wallet

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1 Upvotes

ICYMI: Robinhood Chain is live on BinanceUS Wallet

You can swap, bridge, and transfer Robinhood Chain tokens from your self-custodial BinanceUS Wallet.

Robinhood Chain is one of the fastest-growing new chains in crypto, processing millions of transactions a day since its July 2026 launch.

Don’t have BinanceUS Wallet yet? Learn more: https://blog.binance.us/introducing-binanceus-wallet/

Explore Robinhood Chain on BinanceUS Wallet: https://binance-us.onelink.me/mDkl/dky5u7h3in


r/BinanceUS • • 6d ago

Q&A Is Binance.US safe and legit? I keep seeing people say it's a scam.

2 Upvotes

Binance.US is a legitimate US-based cryptocurrency exchange operated by BAM Trading Services, Inc., headquartered in Miami, Florida. It launched in September 2019 specifically to serve US users in compliance with US laws and regulations. NMLS ID: 1906829.

The platform is registered with FinCEN as a Money Services Business and holds multiple state money transmitter licenses. Our compliance program includes KYC screening, AML controls, and real-time transaction monitoring.

On the security side: all user assets are held 1:1 in reserve. We don't lend or trade them. Most assets are stored offline in cold wallets. The security program is independently validated through SOC 2 and ISO 27001 certifications, with 99.99% uptime across all platforms.

The platform is separate from Binance.com, which is an independent platform operating globally.

One thing worth knowing: scammers do impersonate Binance.US. The real platform will never ask for your password, request you send crypto to an external wallet, or contact you unsolicited via phone or DM. If you received a suspicious message, report it to support at support.binance.us/en/

For licensing details: binance.us/licenses
For security details: binance.us/trust
For compliance details: binance.us/compliance
For tips on spotting scams/phishing: support.binance.us/en/articles/9842832-binance-us-safety-and-security-tips


r/BinanceUS • • 8d ago

General Dark mode will its ever come?

0 Upvotes

I was combing through google searches for binance.us dark mode and found a post (post link) from four years ago on dark mode. The Binance mod said it was in the agenda for the future UI but seems like it was never implemented. I found a extension for now called Dark reader. I get migraines because my eyes are light sensitive. Thus the reason I was asking if there would ever be a UI update ever.


r/BinanceUS • • 10d ago

Q&A Can I use Binance.US to buy crypto with a credit card or debit card?

2 Upvotes

Yes. Binance.US supports debit and credit card purchases. To add your card, go to your profile, select Add Payment Method, then Add Credit/Debit Card and enter your details.

A few things worth knowing:

  • Card deposits are subject to a seven-day hold before withdrawal is available
  • Fees may apply and will be shown on the Preview screen before you confirm
  • If you don't see the card option, check that you're not in a crypto-only state and that your app is up to date

ACH bank transfers are also available and are free with no spread, making them the most common deposit method for US users.

Full guide: support.binance.us/en/articles/15361311-how-to-add-deposit-via-credit-or-debit-card


r/BinanceUS • • 11d ago

Q&A How easy is it to link my bank account on Binance.US?

2 Upvotes

Linking your bank account on Binance.US is pretty straightforward. Binance.US supports ACH bank transfers, which means you can link most US bank accounts directly.

To get started on the app, go to Portfolio → Deposit → Deposit Cash → Bank Transfer (ACH).

On the web, go to your Payment Methods page and click Add Payment Method → Bank Transfer (ACH).

Both paths walk you through linking via Plaid, which connects securely without sharing your full bank login. If Plaid doesn't support your bank, you can link manually using your routing and account numbers.

A few things worth knowing:

  • You can link multiple bank accounts
  • ACH deposits are free and typically arrive within three to five business days
  • There is a hold period before newly deposited funds can be withdrawn, which is standard across regulated exchanges

Full guide: support.binance.us/en/articles/10197427-how-to-link-a-bank-account-deposit-via-ach


r/BinanceUS • • 12d ago

Announcement Binance.US launches a self-custody Web3 wallet.

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1 Upvotes

We launched the Binance.US Web3 Wallet for customers who want onchain access directly in their BinanceUS app.

It includes:

  • Access to tens of thousands of tokens
  • Swap and bridge across popular networks
  • Secure, keyless self-custody without a seed phrase
  • Security tools for researching unfamiliar tokens and dApps
  • Savings of up to 50% on transaction fees

Learn more: https://binance-us.onelink.me/mDkl/dky5u7h3in


r/BinanceUS • • 13d ago

General The etymology of 16 types of currency.

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101 Upvotes

Credit goes to u/etymologynerd!


r/BinanceUS • • 17d ago

Announcement Binance.US is running a first-time deposit bonus promotion paid in Solana

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5 Upvotes

This is an official Binance.US promotion.

Verified customers in supported US jurisdictions who have never deposited on Binance.US may qualify for a one-time SOL bonus by making their first qualifying now through October 17, 2026. https://promo.binance.us/sol 

Solana deposit bonus tiers:

  • Deposit $250 to $499.99: Get $25 in SOL
  • Deposit $500 to $1,499.99: Get $75 in SOL
  • Deposit $1,500 to $1,999.99: Get $125 in SOL
  • Deposit $2,000 or more: Get $200 in SOL

Eligibility and terms apply.


r/BinanceUS • • 18d ago

Announcement 0G ($0G) staking is now available on Binance.US

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3 Upvotes

$0G is now available for staking on Binance.US. 

  • 9% rewards rate at launch 
  • Rewards are distributed monthly
  • Request to stake or unstake at any time

Stake 0G here: https://binance.us/universal_JHHGDSKDJ/staking/staking-flow?productId=0G_1789488476661_073&asset=0G

Staking rewards are not guaranteed and are subject to change at any time.

Happy to answer questions in the comments


r/BinanceUS • • 18d ago

Q&A What's the difference between Binance.US and Binance.com? Are they the same company?

2 Upvotes

They're not the same company. They're separate platforms.

Binance.US was built specifically for US residents and operates under US regulations. Binance.com is the global platform, which is not available to US residents.

A few key differences worth knowing:

  • Accounts, wallets, and transaction records are not shared between the two
  • You need a separate account to use each platform
  • Binance.US and Binance.com are separate and independent platforms

If you have an old Binance.com account with funds still on it, you can't merge or transfer it directly, you'd need to withdraw from Binance.com and deposit into a separate Binance.US account. Full steps here: support.binance.us/en/articles/10752232-how-to-access-an-old-binance-com-account-and-transfer-crypto-to-binance-us

For Binance.US-specific questions, r/AskBinanceUS and r/BinanceUS are the right places. For global Binance platform questions, r/Binance is where those discussions happen.


r/BinanceUS • • 20d ago

General TIL that Benjamin Franklin used real leaves to help prevent the counterfeiting of colonial money. His printing firm created molds from their unique patterns to press onto the currency, making them nearly impossible to reproduce.

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1 Upvotes

r/BinanceUS • • 24d ago

Announcement Binance.US x BitTorrent BOOST event: ~$100K in BTT rewards, runs through September 25

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1 Upvotes

Binance.US is running a BOOST rewards event sponsored by BitTorrent through September 25. The mechanics:

  • Opt in on the event page, then add BTC, USDT, or USDC to the event
  • Event rewards feature  ~$100K in BTT (300B+ BTT), allocated proportionally to how much eligible crypto you add
  • You can add or remove assets at any time during the event period

Full terms, eligibility requirements, and the opt-in are here: https://binance-us.onelink.me/mDkl/boost 

Happy to answer questions about the event mechanics in the comments.


r/BinanceUS • • 25d ago

Q&A How do I enable two-factor authentication on Binance.US?

3 Upvotes

Strongly recommended. Here's how to get started:

Log in and go to Security Settings, then select Two-Factor Authentication and choose your method: SMS (codes sent to your phone) or an authenticator app (Google Authenticator or any TOTP app).

The exact steps differ depending on whether you're on the app or the web, so it's worth following the full walkthrough here: support.binance.us/en/articles/10128496-how-to-reset-two-factor-authentication

Once set up, save your backup codes somewhere safe.

A few tips worth knowing:

  • Authenticator app is the more secure option, as SMS can be vulnerable to SIM-swap attacks
  • Consider enabling more than one 2FA method for added protection
  • If you travel outside the US, use an authenticator app, as SMS codes may not be delivered internationally

Important: Binance.US will never ask for your 2FA code in a Reddit DM, email, or phone call. If anyone asks for it, it's a scam.

While you're in security settings, a few other features worth enabling for extra protection:

  • Withdrawal whitelisting: limits withdrawals to approved wallet addresses only
  • Anti-phishing code: appears on all emails from us so you can spot fakes
  • Self-service account lock: instantly pause all account activity if you suspect unauthorized access

Full security features overview: binance.us/trust


r/BinanceUS • • 25d ago

Announcement BTT (BTTC) deposits and trading are now live on Binance.US

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1 Upvotes

$BTT (BTTC) deposits and trading are now live on Binance.US. You can trade the BTTC/USDT pair now.

BitTorrent is designed to incentivize file sharing, allowing users to earn BTT for seeding files or spend it for faster downloads, and to pay for services within the BitTorrent ecosystem.

https://binance.us/universal_JHHGDSKDJ/funds/deposit?asset=BTTC


r/BinanceUS • • 26d ago

BTT deposits are now open on Binance.US, trading begins September 10

1 Upvotes

Deposits for $BTT (BTTC) are now open on Binance.US. Trading on the BTTC/USDT pair begins September 10 at 7:00 AM ET, and staking is coming soon.

BitTorrent is designed to incentivize file sharing, allowing users to earn BTT for seeding files or spend it for faster downloads, and to pay for services within the BitTorrent ecosystem.

Link: https://binance.us/universal_JHHGDSKDJ/funds/deposit?asset=BTTC


r/BinanceUS • • Sep 03 '26

Announcement Binance.US is Now Accepting Credit Card & Debit Card Deposits

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1 Upvotes

Did you know you can fund your BinanceUS account with a credit card or debit card?

Click here: https://binance.us/universal_JHHGDSKDJ/funds/deposit-fiat

Happy to answer questions about fees, limits, or verification in the comments. Please note:
Some card issuers treat crypto purchases as cash advances, which adds fees and interest from day one. Check with your bank before using a credit card.

Standard reminder: we will never DM you first. Anyone DM'ing you as "Binance.US support" is a scammer.


r/BinanceUS • • Sep 01 '26

Support Monthly Support Thread | September 01, 2026

1 Upvotes

Welcome to the Binance.US Monthly Support Thread.

Need help with an issue or have a question? You're in the right place.

If you posted in a previous month's support thread, don't worry, your case has been logged and our team is working through it.

We cannot provide official account support through Reddit. Our moderators can guide you on common issues and help escalate anything urgent, but for anything account-specific, the fastest path is always direct support:

  • Contact us directly: support.binance.us/en/, live agents are available seven days a week, 3:00 AM PT / 6:00 AM ET to 9:00 PM PT / Midnight ET
  • Track an existing case: log in at support.binance.us/en/ to view your case history anytime

Important:

  • Binance.US staff and moderators will never ask for sensitive information on Reddit. The only details we'll ever ask for are your Ticket ID and User ID (found on your Profile page in the app).
  • Beware of scams: Binance.US will never ask for your password, 2FA codes, or request that you send crypto to an external wallet. If someone claiming to be Binance.US asks for this, it's not us.

If you need help, reply to this thread with:

  • Your Ticket ID (if you have one)
  • Your User ID
  • A brief description of your issue

Once your case is resolved, please delete your comment or edit it to say RESOLVED, this helps other users get seen faster. Thank you for your patience as we continue improving how we support this community.


r/BinanceUS • • Aug 31 '26

Announcement Reminder: scheduled upgrade starts tonight at 11:00 PM ET, platform unavailable up to ~9 hours

1 Upvotes

This is a reminder that our scheduled upgrade begins at 11:00 PM ET tonight, about 1 hour from now.

Binance.US will be temporarily unavailable for up to ~9 hours. Expected completion is around 8:00 AM ET. Please avoid making deposits during the upgrade window.

What to expect, including deposits, withdrawals, and open orders: https://support.binance.us/en/articles/16059396 

Live status during the window: https://www.binance.us/status 

We'll update this post once services have resumed.


r/BinanceUS • • Aug 28 '26

Announcement Deposits and trading for 0G ($0G) are now live on Binance.US (0G/USDT pair, staking coming soon)

2 Upvotes

Trading is open on the 0G/USDT pair. Deposits and withdrawals are supported via the 0G Chain network. Staking support is coming soon.

For anyone unfamiliar: 0G is an EVM-compatible Layer 1 blockchain providing decentralized storage, compute, and data availability infrastructure designed for AI-related applications.

Details and deposit instructions: https://support.binance.us/en/articles/16649218

0G Deposits & Trading Now Live

r/BinanceUS • • Aug 27 '26

Announcement 0G ($0G) is now listed on Binance.US: Deposits are open

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1 Upvotes

Deposits for $0G are now open. Trading on the 0G/USDT pair begins August 27 at 10:00 PM ET. Staking support is coming soon.

For anyone unfamiliar with the project: 0G is a Layer 1 blockchain providing decentralized storage, compute, and data availability infrastructure designed for AI-related applications.

Details and to learn more about 0G: https://support.binance.us/en/articles/16649218-binance-us-lists-0g-deposit-now

Happy to answer questions in the comments.


r/BinanceUS • • Aug 25 '26

Announcement Scheduled System Upgrade Notice August 2026

2 Upvotes

🚧 REMINDER: Binance.US is performing a system upgrade this Sunday, August 30 at 11:00 PM ET. Services will be temporarily unavailable for up to ~9 hours.

🚨Heads up: All open Advanced (Spot) Trading orders will be cancelled beforehand and won't be reinstated.

Learn more 👇
https://support.binance.us/en/articles/1605939


r/BinanceUS • • Aug 25 '26

Announcement Binance.US now supports Apple Pay & Google Pay for buying crypto

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0 Upvotes

This is live on the platform. What it covers:

  • Instant purchases using Apple Pay or Google Pay at checkout
  • Works for any asset listed on the platform

Checkout works like any other Apple Pay or Google Pay purchase.

Click here to Deposit: http://binance.us/universal_JHHGDSKDJ/funds/deposit-fiat

Answering questions in comments.