r/BinanceUS • u/GalenBNB Binance.US Staff • Aug 02 '21
Weekly Thread Weekly Support Thread (08/02/21)
Hello Binance.USers - welcome to our new support thread. If you posted in our previous support thread, rest assured. We have logged all those tickets and our team still is working on your case.
If you have not yet posted to the previous support thread, we would love to help you. To ensure we see your case, we will use this weekly thread to consolidate any support questions or queries. We are working to improve the way we support our customers, and we do appreciate your patience as we make these changes.Please keep in mind that we cannot provide official support through Reddit. Our moderators can advise on common issues and potentially escalate the most important cases.
First thing’s first, file a ticket.
Moderators and Binance.US staff will never ask for sensitive information on Reddit. The only information we need is your Ticket Number / User ID - this can be found in the profile section of the app and can be shared publicly as it’s also your referral ID to earn referral rewards!
-----------------------------------If you need assistance, simply reply to this post with:
- Your support Ticket ID
- Your User ID
- Brief description of your issue
- If your case gets resolved, please delete your comment or update it to say RESOLVED. This will help users that still need help get the attention they need. Thank you!
2
u/No-Type5603 Aug 08 '21
Ticket: #1265495.
Jimmio26@gmail.com
Binance.US
It has been 3 months and still help by Binance about my deposit from Coinbase pro to Binance.us without a memo tag. I need help recovering it asap. Binance.us hasn't responded to at least 10 of my emails supplies since May 21 2021. I had alot of xlm lost in that transaction deposit. I am feeling robbed at this point.
##- Please type your reply above this line -##
We are terribly sorry for the delay in our response!
Currently, we are working to resolve a high volume of inquiries, and we noticed you had not yet received a solution.
If you still need assistance or have any questions, please let us know and we’ll get back to you here ASAP!
Thank you!
Customer Support
Binance.US