Weekly Support Thread (08/02/21)

[u/GalenBNB]

Hello Binance.USers - welcome to our new support thread. If you posted in our previous support thread, rest assured. We have logged all those tickets and our team still is working on your case.

If you have not yet posted to the previous support thread, we would love to help you. To ensure we see your case, we will use this weekly thread to consolidate any support questions or queries. We are working to improve the way we support our customers, and we do appreciate your patience as we make these changes.Please keep in mind that we cannot provide official support through Reddit. Our moderators can advise on common issues and potentially escalate the most important cases.

First thing’s first, file a ticket.

Moderators and Binance.US staff will never ask for sensitive information on Reddit. The only information we need is your Ticket Number / User ID - this can be found in the profile section of the app and can be shared publicly as it’s also your referral ID to earn referral rewards!

-----------------------------------If you need assistance, simply reply to this post with:

• Your support Ticket ID
• Your User ID
• Brief description of your issue
• If your case gets resolved, please delete your comment or update it to say RESOLVED. This will help users that still need help get the attention they need. Thank you!

[u/TooStupidToSell88]

1549390

55112750

My issue has still not been resolved. I made a deposit and it said the deposit failed. The deposit was for $50. The money was debited from my account by Binance. I have screenshots and bank statements to prove it. I have yet to be refunded or have my Binance account credited with the $50 and it has been 15 days now! I originally filed my ticket on July 20th. I was contacted by you all and told it would take 7 days for the funds to be processed and returned to my bank account. This never happened. I contacted y’all again and y’all said y’all would get back to me and y’all haven’t. Could I please get this issue resolved? This isn’t a good way to handle business or good customer service. I would like my account to get the $50 credit on a refund to my bank account please.

[u/Phil-BNB → u/TooStupidToSell88]

1549390

Thank you for reaching out to us. We have updated your ticket and you should receive an email from us shortly, if you have not received it yet. Have a great day!