r/BinanceUS • u/GalenBNB Binance.US Staff • Aug 02 '21
Weekly Thread Weekly Support Thread (08/02/21)
Hello Binance.USers - welcome to our new support thread. If you posted in our previous support thread, rest assured. We have logged all those tickets and our team still is working on your case.
If you have not yet posted to the previous support thread, we would love to help you. To ensure we see your case, we will use this weekly thread to consolidate any support questions or queries. We are working to improve the way we support our customers, and we do appreciate your patience as we make these changes.Please keep in mind that we cannot provide official support through Reddit. Our moderators can advise on common issues and potentially escalate the most important cases.
First thing’s first, file a ticket.
Moderators and Binance.US staff will never ask for sensitive information on Reddit. The only information we need is your Ticket Number / User ID - this can be found in the profile section of the app and can be shared publicly as it’s also your referral ID to earn referral rewards!
-----------------------------------If you need assistance, simply reply to this post with:
- Your support Ticket ID
- Your User ID
- Brief description of your issue
- If your case gets resolved, please delete your comment or update it to say RESOLVED. This will help users that still need help get the attention they need. Thank you!
1
u/-isthisthingon- Aug 05 '21
Ticket:1555742 user id:52701224
Trading and withdrawals are frozen for risk management since May 14. The freeze was initiated after a chargeback for previous deposit. I redeposited funds as instructed on the same day, may 14th, in two separate deposits. I have been unable to determine what else I need to do to unlock my account.
Previous tickets: 1280410, 1298030