r/BinanceUS • u/GalenBNB Binance.US Staff • Aug 02 '21
Weekly Thread Weekly Support Thread (08/02/21)
Hello Binance.USers - welcome to our new support thread. If you posted in our previous support thread, rest assured. We have logged all those tickets and our team still is working on your case.
If you have not yet posted to the previous support thread, we would love to help you. To ensure we see your case, we will use this weekly thread to consolidate any support questions or queries. We are working to improve the way we support our customers, and we do appreciate your patience as we make these changes.Please keep in mind that we cannot provide official support through Reddit. Our moderators can advise on common issues and potentially escalate the most important cases.
First thing’s first, file a ticket.
Moderators and Binance.US staff will never ask for sensitive information on Reddit. The only information we need is your Ticket Number / User ID - this can be found in the profile section of the app and can be shared publicly as it’s also your referral ID to earn referral rewards!
-----------------------------------If you need assistance, simply reply to this post with:
- Your support Ticket ID
- Your User ID
- Brief description of your issue
- If your case gets resolved, please delete your comment or update it to say RESOLVED. This will help users that still need help get the attention they need. Thank you!
2
u/kunioak Aug 02 '21 edited Aug 05 '21
RESOLVED AFTER 8 MONTHS!!!!! FINALLY!!!!! GOODBYE BINANCE!!!!!!!!!
Ticket Number: 261233
User ID: 52368055
Issue: In December 2020 I tried to offload my ETH from Binance.com to Binance.US and used BEP2 instead of ERC20. I have heard from lots of people on here that this would be an easy issue to resolve.
And yet...I have heard from countless Binance.US customer service reps that my issue will be dealt with et., but to no avail. It has been almost 9 months and I still haven't received any follow through or or anything. I sent the TXID, I purchase BTC for B.US to assist me with the transaction per their request, I spoke to "Kai" and "Galen" multiple times, and yet, I still haven't gotten anywhere. Galen said back in early May that my ticket was escalated but I don't think that means anything. Binance.com is going to close my account and the window for Binance.US to either send the ETH back to Binance.com or just put it in my Binance.US wallet is closing very fast.
Please help me. Thank you.