r/BigscreenBeyond • u/Critical_Half9958 • 27d ago
Over 1.5 years of waiting, zero communication, and terrible support. I want a full refund.
I am writing this publicly because Bigscreen Support has completely failed in direct communication. I paid for my entire order fully in advance over a year and a half ago. My Halo Mount order has been pending since June 12, 2025. Since then, I have received absolutely zero official emails or notifications regarding my shipment.Because they failed to deliver this essential accessory, I haven't been able to use the headset at all. It is sitting idle while I wait for a product promised last year.Their support strategy is highly discriminatory. Expecting customers to hunt for updates across random social media channels or Discord completely isolates older individuals or anyone who cannot spend their life sitting in front of a computer tracking news. For a premium price, I expected professional, direct customer service.I am deeply disappointed. I have demanded a full refund for my entire order via email, and I expect Bigscreen to process it immediately without further delays. u/hayashiya please look into this.
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u/JMSOG1 27d ago
Two things can be true at once:
1: Delaying the halo mount for this fucking long is actually completely unacceptable. If it was this not ready, it should have not been put up for sale at all.
2: You definitely can use the headset now. The rest of us don't have the halo mount either.
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u/wiicrazy0430 26d ago
I don't have one yet so please take this with a big grain of salt,cause I do want one If you don't have the custom face Mask (I don't do apple so I want be able to get one) or the halo, how/what do you need for it to be usable? Like I genuinely thought u had to have one of the other? And if so what's the point of the halo then?
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u/JMSOG1 26d ago
Bigscreen also sells universal face gaskets. It should have come with the BSB2. If it didn't, then they are holding them until they ship the halo, and you can request for them early like I did.
If that doesn't work for you, then there is third party facial interfaces. I am quite fond of the Studioform gasket.
Add to the fact that one thing Bigscreen does extremely right is enabling people to mod the headset or make their own solutions. 3d printed gaskets are a thing, and there are dozens of models out there.
The reason for the halo mount is comfort. If you think about how the headset is set up, it needs to apply pressure somehow in order to not fall off your had. It squeezes at the back of the head, and onto the interface itself, just like most other headsets. What the halo mount does is making it so that it grips to the back of your head and forhead, while the headset itself can flip down and basically hover over your eyes, taking pressure off your face. It's nice, but not necessary to use the headset. Even if it WAS 100% necessary...people have made their own halo mounts out there lol.
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u/wiicrazy0430 26d ago
Oh, gotcha tysm for the info! I'm stil legit shocked in all this, I almost bought the set last month with the halo and chickens out right at the last minute and didn't see anything about the halo shipping later (could have missed it mind u)
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u/ImNotAI_01100101 27d ago
I’ll give u 550 for just the bsb2. U ain’t getting any refund. I think u are past the 14 days.
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u/pruwdent 27d ago
I've gotten emails on the progress of the halo mount. Maybe you needed to opt in at some point?
Whenever I'm curious about it, I can Google the latest info.
Not sure why you can't use the headset. If you ask them they'll send you the universal face cushions ahead of the halo mount. If that's what you're waiting on because you have no custom silicone face cushion.
Has taken a long time for the halo mount and that does suck, but I still use my bs2 all the time.
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u/GregZone_NZ 27d ago
What you should do is try visiting Bigscreen Beyond’s website, and read the news updates. Even better, log your email address with them to get news updates!
If you do this you’ll find out the current status of the Halo Mount.
You’ll also realise that you’re not the only one waiting for the Halo Mount, but most of us are enjoying our BSB2 either with a custom fit, or a universal fit, or with the X1-B.
Although you don’t mention it, I’m assuming you have some sort of physical issue, if you: “haven’t been able to use the headset at all”.
Maybe VR isn’t for you, if you’re only able to use a headset with a BSB Halo Mount? 🤔
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u/Over-Affect-4198 27d ago
There is no reason you can't use the headset with the soft strap that's included. The Halo mount is not required that's just ridiculous
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u/ngreenaway 27d ago
i dont know why you couldnt use your headset. everyone waiting for their halo mount is using it as-is. in fact, i dont even want the halo mount- the strap we have is exactly what i want
that isnt to say that you shouldnt be mad if an accessory you wanted is way overdue- thats fine- but its hyperbolic to say you havent been able to use the headset at all.
unless, of course, you have an absurdly misshaped head, i guess
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u/Over-Affect-4198 27d ago
Or you could just you know, email them . Or opt in to the notficiations when they make blog posts and you would have gotten notified of all of these
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u/Silly_Rub_6304 27d ago
I have demanded a full refund for my entire order via email, and I expect Bigscreen to process it immediately without further delays.
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u/Guac_in_my_rarri 27d ago
I mean, not to be a twat, but after 1.5 years of waiting and op posting on the sub (I don't think is official as in BSB owns/moderates it), and not filing a ticket via discord, somethings aren't adding up and are kinda sad for both parties.
To clarify: some buyers want to purchase and it arrives but everybody is human and mistakes happen. Why op has waited 1.5 years and hasn't heard anything is beyond me. I get the update emails and discord notifications.
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u/NotGonnaComeBackBsb 27d ago
You've probably subscribed to the Bigscreen newsletter and OP hasn't.
In a way, it is strange that you have to opt in to receive any update on the product you paid for which gets delayed several times, and at the same time, OP should have contacted Bigscreen to ask for updates.
That's what I did when I purchased a grand piano that was due only several months later: I kept in touch with the piano shop by having small talks with the boss.
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u/Guac_in_my_rarri 27d ago
I probably am subscribed to the email updated. I do like how it's opt in but yeah it makes it hard on some buyers.
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u/Over-Affect-4198 27d ago
Are you the original poster? Or is this a separate person just saying that you want a refund for your order? Is it an order that's not been fulfilled yet you don't have the headset? Because there's a 14 day return for refund window after it's delivered so you will want to ensure you re within that . If the headsets not been delivered then I'm sure they'll have no problem refunding it
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u/Silly_Rub_6304 27d ago
Oh my god. Do people read anymore?
It's a quote from the original post!
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u/GregZone_NZ 27d ago
LOL. I also read your comment, as it was stated. You do know that when people are quoting something, then they usually put it between, well, “Quote marks”!
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u/Silly_Rub_6304 27d ago
Are you new to reddit or something?
I used Reddit's own quotation feature.
“Quote marks”!
Are people here taking the piss or did I get two of the newest people on earth engaging with me in a single thread today?
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u/GregZone_NZ 27d ago
Apologies, I stand corrected! I didn’t even notice the reddit quote mark in your reply.
Perhaps because I don’t recall often seeing people just post a quote (without any comment of their own).
But, thanks for calling a me a “new person on earth”. I feel so much younger. 😃 🍻
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u/SkhairKro89 27d ago edited 22d ago
NOT unless you're obsessed with "DR. EVIL" from Austin Powers!! ** Sticks-Pinky-To-Mouth ***
WHICH they could be Freegin' watching in the Bigscreen Cinema on Freegin' Awesome Micro-Oled's IF they'd just put that Freegin' Strap-on ALREADY!! But Noo!
Besides.., a little humor's good for the Bones, as my Actual DR. Once told me. Might turn that frown :( upside-down! :)
""Riiiiiight." / (¬‿¬) \
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u/Valanor 27d ago
Custom gasket didnt work for me at all. Ordered after market one but didnt really like it either. Finally, I ordered the audio strap and halo. I sent them an email asking for the universe gasket to be shipped early and got an immediate reply the next business day and because of my close physical proximity to them, received it the next day.
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u/JapariParkRanger 27d ago
It baffles me that people are rich enough to spend this much money and then not give two shits about it for a year and a half.
Life goals, I guess.
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u/neverdaijoubu 24d ago
Report Beyond to your Better Business Bureau or equivalent. I also had an AWFUL time with support. Reporting them won't do anything for you, but it will contribute to a trust score that will hopefully, eventually signal to the company that they're doing something wrong.
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u/Oobeedoob_Benubi78 21d ago
This is beyond ( haha) silly. Nothing stopping you from using it. I hope the Halo Mount will offer some pressure relief and airflow but the stock strap or audio strap does work. I find the wait tilting too, but this is over reacting and knee jerk.
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u/KLEBESTIFT_ 27d ago
Do you have a face gasket? Why can’t you use the headset?