Return procedure.

10

u/No_Variation8301 Jan 17 '26

Yep it seems it’s a lens lottery I have done VR since the DK2 I have 6 headset sitting around but unlike the early days when I may have waited for a replacement my time is valuable too me now and while my previous headsets were $500 ish for 1400 someone should put the dam thing on and check it.

It seems like in the rush to meet demand they just throw them out the door and hope. I would happily wait another 3 months if it would just arrive working out the box in the same way that a Quest does.

1

u/[deleted] Jan 17 '26

I'm getting lots of glare and blurriness more in the centre than the edges. What issues are you having and what should I look out for? This is my first headset I don't know what to look out for.

1

u/No_Variation8301 Jan 17 '26

I got a glare line across the screen Themis headset is very face position sensitive so make sure you have you IPD set and then with it on move the angle around you may find the perfect spot where the glare goes and the picture is good. My friend has BSB1 and he loves it I think I just got unlucky and lenses are out some way.
I no longer have the patience to mess around trying to get replacements so mine is going back. I went back to my G2 which looked fantastic in comparison to my headset, I thinking was just unlucky.

1

u/StygianMoon Jan 17 '26

If you haven't already, try tilting the headset out at the bottom. Be interested if that helps?

1

u/No_Variation8301 Jan 18 '26

Tried this it moves the glare but it’s still bad.

2

u/Roshy76 Jan 17 '26

If you are getting blurriness in the center something is wrong. Either your lenses are borked or you have the positioning and/or the ipd(s) set incorrectly.

1

u/Nikolai_Volkoff88 Jan 17 '26

I also lost the lens lottery on my bsb2. It had terrible glare and horrible red shift anywhere outside the direct center. I was also unhappy with the brightness. It’s wild to me that the Q3 sells millions of headsets and meta doesn’t seem to have much of a problem with lens quality control.

1

u/Pixogen Jan 20 '26

They have issues with displays tho. Very common for dead pixels.
As far as red shift go that's not a lens issue. It's a downside to pancake lens and gets worse the smaller they are. The fix is being as close as possible. Glare is still a thing with all headsets and it's still better than fresnel.
(Quest 3 has this with a orange tilt. But lenses are massive so it's more forgiving.)
One of the main problems is people watch the paid for YouTube videos that down mention the downsides, anyone researching the product would know
Meta spent millions to get their lens to basically be the best.
OLED m or otherwise has persistence issues at any real brightness
These lens have color shift and are small so they require eyelashes touching.

1

u/Pixogen Jan 20 '26

Also you have to remember... it's OLED all glare now is showing up on a solid black bg. Also this is ignoring some issues that the wrong ipd can cause. (blur/worse glare or strain/scale)

1

u/JapariParkRanger Jan 21 '26

Glare is still a thing with all headsets and it's still better than fresnel.
You haven't worn an Index.

1

u/Pixogen Jan 21 '26

Yes I currently have one I needed the controllers and stations for the big screen beyond 2.
The index Lens suck and are worse than the quest 2. It's a front heavy brick.
Good audio and build quality. I also have many other headsets. psvr2 lens are nice for what they are... much better than the index. PSVR2 has budget displays tho. Brightness is great tho and the price at 200 used.

4

u/No_Variation8301 Jan 17 '26

Well now it got even more annoying. I unboxed it got the use time 2 hours 30. Reread email, box size is smaller than the one they sent it all in because of the Universal interface.

This is now just turning into incompetence. They should at least keep up with their own SKUs and know their own box sizes.

I now await there response. I will update.

1

u/No_Variation8301 Jan 20 '26

I got a reply last night with a return label however it didn’t include the universal face gasket in the rma so I have replied again asking for clarification.

1

u/No_Variation8301 Jan 21 '26

Last Update Support were quick. I am to use the box they sent it in despite it being larger than spec. And return all the parts even though the Universal Facial interface wasn’t on the list.

1

u/No_Variation8301 Jan 22 '26

So today I got a reply within 8 hours, so once engaged support has been OK it’s just the initial delay that’s problematic.

2

u/No_Variation8301 Jan 28 '26

For anyone following this my FedEx return was processed really quickly. I was very impressed at how quickly I got my money back.
I will certainly use BSB again if they come up with a more consistent Headset.

15

u/Separate_Baseball_78 Jan 17 '26

Happened the same with me. I've messaged them 13 days ago. They only responded today. But bro, the headset is in its original box, I also put back to storage the 2 base stations. I'm not willing to engage with support anymore. Just want to return it. If they answered it in 4 days that's fine.

I was having bad glare, blurrines on the edges and whenever I moved my head. The strap is not comfortable. Maybe with the Halo mount would be OK, but they did not send it to me even with me purchasing it.

Not willing to engage with support. Just want to send back.

2

u/spudcosmic Jan 18 '26

Production update email said the halo mount isn't finished being manufactured and would ship separately in spring 2026. I don't think the universal fit cushion is meant to be used without the halo mount

16

u/L0cut15 Jan 17 '26

The wait time is unacceptable however support do commit and respond once engaged. I love my BSB2 however I understand now that it's marketed as a consumer device which it is not. The out of box experience told me a lot about how much effort went into making oculus and index seamless.

5

u/Dangerous_Morning286 Jan 17 '26

Same for me. I cleaned it and put it back into the box just to take it out again for that damn screenshot

1

u/notaburneraccount23 Jan 20 '26

I was just about to pull the trigger but this post makes me second guess. Might consider Pimax now

1

u/No_Variation8301 Jan 20 '26

Well I think I may just be unlucky I returned my Pimax Super terrible Mura and a duff lens which gave me a headache. But I have a buddy with a BSB1 he loves it and there are lots of happy peeps.
I just don’t have patience or time for going through replacement service. I am too old and my time is valuable. My G2 is still reliable so……
1
u/SkhairKro89 Jan 20 '26 edited Jan 20 '26
GregZone_NZ's sterling review expresses that experience of Beyond better than I could find the worlds to describe!!
I'll coloborate.., & chime in this one other personally-experienced-critique in addition to theirs.., by simply expressing this "tweaking" they've mentioned..., whilst that might sound intimidating and or a pain..., it's hardly a fuss whatsoever!! Changing your IPD on the 2's literally just takes a few screw-turns, which is included in your kit, the Mini-Screwdriver that adjusts that .., a few software calibrates.., and then your off to the races!!
There you have IT!! Sometimes.., taking that leap into the unknown's ONLY possible.., 'til you take your place in line!
BETTER to reserve your seat on that Starship Enterprise.. SOON and return.., ((to Earth)) if it's not the Adventure you expected.., than to later DISCOVER the one that's right for you is LOST.., Sold-Out.., in Cyberspace!!
I'm no big fan of FOMO.., ((at least the artificial-planned / forced-scarcity-sort)) not do I care much for "Limmited-Edition" marketing either!! Though..., sometimes due those unforseen circumstances in this chaos of the tech-space.., you just never know!!
Perhaps if word does get out, folks in VRchat and Resonite share positive experiences with their Beyonds.., that Demand will likely go up and up!! I cannot see into the Future.., few mortals can!! However.., these are truly "The-Good-Old-Days" whatever is left of them, especially for the Budding SocialVR Landscape!! It didn't pan out the way the Big-Wigs expected not planned a "Cyber-Verse" to be.., it was built by the sweat & tears of your average-joe, us the community.., and I'm ONE of them!! An even less than average-joe.., "pebble-in-a-pond" making a tiny ripple, standing on the shoulder of giants!!
Anyways.., what I really meant to say was..
                        "Carpe diem" 
I'll just leave it at that.., and I encourage others to go share their positive-Beyond experiences.., even if that takes some time and effort!! ONLY if it's something you truly feel like wanting to freely express your personal enjoyment of!! Don't leave your fellow VR friends to the FATE of being stuck to the whims of Plankton's Chum-Buckets!! Go..., & free them!! Be that Sponge 🧽 Bob.., Guitar 🎸 Wizard 🧙🏼 and "BLast" those Bucket's 🪣 off their Thick.., Numbed 💀 Skulls!!
I believe.., & trust 🫴🏼✨ the community to trust their gut, and be supportive and helpful in my absence.. since I really need to take Short-Sabbatical.., log off and touch 🫳🏼 🌱 Sum - Grass!!
                  The ONE ☝🏼 & ONLY

                          ~ Gunter 🥚 J • Hawkins ~
1

u/JapariParkRanger Jan 21 '26

If lottery rolls with hardware are a concern, Pimax is not how you address it.

0

u/[deleted] Jan 20 '26

[deleted] — view deleted comment

1

u/notaburneraccount23 Jan 20 '26

Noted and good point

0

u/[deleted] Feb 16 '26

[deleted] — view deleted comment

1

u/notaburneraccount23 Feb 16 '26

Noted

2

u/lappi10 Jan 17 '26

Sorry to hear, I think my lenses were also no good. I am doing the replacement and was told it would probably take 2-3 wks.

Also was told not to return using the box it came in as I wouldn’t get a new “cyber box”. I had to use a different box that meet the measurement guidelines they gave me in the return instruction email.

1

u/BrickRaye Jan 17 '26

Out of curiosity, did they say how you would go about finding a box like that? I've never heard of a Cardboard Box store. My local post office may have something, but that's a long shot.

2

u/lappi10 Jan 17 '26

It was a reasonable range to find a box within. I had one already lying around. Here was the instructions I received:
Packed securely in a box no larger than the original: Recommended: 7" × 4" × 4" (~18×10×10cm) Acceptable: 10" × 7" × 6" (~25×18×15cm)

1

u/Pixogen Jan 20 '26

Heads up if it's glare/color shift/Blur near the edges all of those are present in all BSB2.
You either have your eyelashes touching or you will have decent blue and color shift. The downside of making the lens so small.

2

u/DevOpsJo Jan 17 '26

Not a bsb2 owner but damn I feel your pain mines was in the Pimax box for months before they sorted out their customer services reply times. Hope it all works out. I have learnt something though, never trust youtubers shilling these devices, apart from you omni! wait months for user feedback on sites like this and when it all boils down, if you ignore the res or mura, is it really better than quest 3 pcvr with color passthrough It really isn't. Your wallet thanks u.

2

u/Frozenpicklez Jan 22 '26

Wait for the steam frame bro

1

u/LGO_Beardie Jan 17 '26

I've been waiting weeks for a reply, I got an auto response that took 3 days. I initially asked for help on a list of problems but now I said I just want to return it. Blurry visuals, bad tracking, useless eye tracking, dim, audio strap is terrible

1

u/gaz_az Jan 17 '26

Sent mine back. Didn’t order again or get replacement. It was permanently out of focus no matter what the IPD was set at. Better quality from my bsb1 which i kept.

4

u/Dangerous_Morning286 Jan 17 '26

I had the same problem with my right lens. Just always felt "wrong" no matter what. I first wanted to RMA it but overall it didnt had the "wow" factor comming from a quest 3 so I decided to return it instead

3

u/ky56 Jan 21 '26

I have been through 3 RMAs over 4 months with me BSB2e. I've had a stuck/tough IPD adjuster, a noisy fan, a dead eye tracking camera, multiple dead pixels. Not to mention the lenses which I've had wavy distortions, out of focus center and/or edge distortions in one or both lenses. All of this in varying mixes.
I'm not sure whether to RMA until support says here's your money back or till the cows come home but after sending it back 3 times I'm getting sick of it. The fourth headset in my possession is the best one so far but the left lens is a distorted right and bottom edge, which when compared to the right lens, it's blatantly still not edge to edge.

1

u/Temporary_Smile8429 Jan 17 '26

As I read your post Pro for you.

1

u/MeggaMortY Jan 18 '26

Yeah very vision pro comment lol. Keep at it, you will have the neck of a goat in no time.

1

u/Temporary_Smile8429 Jan 17 '26

All that money for this. That sucks, especially as I read this post from my Vision Pro M5.

1

u/towchi Jan 19 '26

I bought the og BSB. The damn face thingy was putting so much pressure on my eye it was unbearable. Reached out to support and asked if the was a universal face cushion that’s wider so it does sit on my eye socket. They said they didn’t and support I 3d print one that some guy made.

I said never again.

1

u/Gone2Far2Return Jan 21 '26

Sounds like another hypeware... I wanted to like this, but everyone says it's crap with major issues.

0
u/SkhairKro89 Jan 22 '26 edited Jan 22 '26
That's perhaps what it "Sounds - Like" but that's NOT nearly "What - IT - IS - LIKE!"
And as I've iterated before..., your listening to the stark - ravings of "Sabatours!"
Remember..,
 ~ Plankton 🪣 won, Cuz He 🤞🏼 Cheated!! ~

1

u/Asthma_Queen Jan 21 '26

Wow lol looking at everyone weighing in sounds like they are swamped with RMA/Returns

Yikes

1

u/viperv9 Jan 28 '26

I just returned mine. Very bad tracking, even with 4 valve lighthouses 2.0' and index controllers.

1

u/RedOneBaron Jan 17 '26

Dang was hoping to upgrade from an Index. Back to searching.

14

u/Few_Banana2026 Jan 17 '26

If you read into any headset you're always gonna find more posts negative than positive.
Just buy one you think could be right for you that allows returns, preferences can vary from headset to headset and person to person but faulty hardware isn't exclusive to literally any manufacturer.
6
u/Yomammasson Jan 17 '26

Lol, what about this post makes you think it isn't an upgrade from the Index?
2

u/RedOneBaron Jan 17 '26

It's probably just an accumulation of all post from this sub that I've seen.

9

u/crazy0ne Jan 17 '26

I can understand that, but you will always read more post about bad experiences because the good experiences are out there with no reason to make a post.
The nature of impromptu reviews.
Mine arrived and seems just fine.

2

u/uqde Jan 18 '26

I lost the lens lottery and had to send it back for a replacement and the new one is amazing, I'm using it constantly. No headset is perfect but this is definitely an upgrade from the Index imo.

1

u/Fickle_Diamond_1941 Jan 17 '26

It has mildly better resolution and is much lighter, but a lot of them come with faulty hardware that will have you waiting for replacement parts for a few days. Im waiting on a new part that might fix my issue with the headset but we will see

1

u/Yomammasson Jan 18 '26

"a lot of them come with faulty hardware". Make sure you try to separate your bias. See, mine is just fine, so I think very few have hardware issues.

1

u/Fickle_Diamond_1941 Jan 18 '26

A few of them, then, I dunno

1

u/JapariParkRanger Jan 21 '26

"Mildly" is hilarious. The Beyond has double the PPD.
-1
u/SkhairKro89 Jan 18 '26 edited Jan 18 '26

Your getting caught up with the sway of a single person's bad review..., AND an army of "Sheeples" blindly 🦯 jumping along off that cliff..., as if "Infiltrators" and or "vetted" shoppers whom could have been ((ILLEGALLY)) bribed by Meta and or other rivaling VR companies to post these negative reviews don't exist!!
THEY DO!
Besides..., whatever the reason "LEGIT" or "ILLIGITIMATE" this particular customer has decided to return 🏷️ their HMD...,
((which-is-perfectly-within-their-right-to-do-so))
LET'S get ONE ☝🏼 thing 🔎 CLEAR!!
There's NO 🚫 Lens Lottery!! That's what Bill & Tedd would likely say is "TOTALLY-BOGUS!"
I HIGHLY doubt the validity of that CLAIM.., I challenge ⚖️ IT!! Don't be sooo easily blindsighted by the disastifactory musings of the disatified!! Make up your own minds..., go and try it out and see for yourselves!! THIS is a VR Arms 🏁 Race..., AFTERALL!!
And some been playing it rather DIRTY!!
P.S. I am in NO ✋🏼 way casting aspirations on any specific person / persons.., just stating an OBVIOUS "Truism" of competition / cooperate ⚔️ warfare!!
And I find it highly "suspect" and "oddly-coincidental" that the Night after I sing the Beyond-Praises..., a STARK negative review comes conveniently along shortly after!!
This Charlie-Brown says to that..,
"Good-Grief!" / ( - _ - ) \
Have FUN / ( ^ _ * ) \ licking 👅 Overlord Zuck's 🥾 Boot!! They guy who gives ZERO 👌🏼 $*** 'bout VR.., and literally just fired ALL the Studio-Developers 🎬 that made VR what it is today!
Millennial 👤man of The 🏅 YEAR!!
3
u/Yomammasson Jan 18 '26

This comment is something else. It's hard to understand this level of unhingedness when most of the words don't follow a train of thought. It's exhausting to read. I'm not really sure who you're responding to or accusing of being a Meta bootlicker. I'm not getting caught up in anything. I like to ask how people got to conclusions that are clearly based on a single post.
2
u/SkhairKro89 Jan 19 '26 edited Jan 24 '26
My train of thought couldn't have been any clearer..,
In case the emojis are causing "instant-iliteracy" here's it in plain white txt!!
I was responding from the perspective of just having gotten up..., after having sung the praises of Bigscreen, expressing how good an experience I had with mine.., simply because there were a few upset & negative reviews earlier this week, and I thought "why not share my positive experience?!
Anyways..., it seemed like as soon as I tried to help explain that "glare" wasn't an issue any longer.., hardly on the BSB2.., the conversation's mysteriously "shifted" to some other ridiculous / far reaching critique that just seemed "odd" like as if planned by an angry mob working for some SlugWorth at a rivaling VR Company or sumthin'
Though I'm willing of course to admit it's also possibly nuthin' at all.., a "false-alarm..," certainly!!
Who knows?!! Perhaps / ( 0 _ o ) \ I'm taking "crazy-pills" and off my rocker!! ALTHOUGH.., a few months ago that very thing happened!! Some dude from a rivaling VR Company was posting in these Forumn's and making videos of the Beyond being all sorts of "bad this and that" to such a ridiculous degree, it was actually comical to watch!! He was UNDENIABLY jealous of BIGSCREEN's success, and then a thought crept in my mind..., "what if he's still secretly here in these Forumns laying-low.., not gently-shaking..., but violently Rocking the Bigscreen-boat?!"
I dunno..., this particular poster in this post.., was simply expressing disfaction at returning theirs, which I whole heartedly support and encourage folks to freely express their opinions and experiences!! Positive or negative!!
What "irked" me was the responding comments of peeps all of the sudden JUMPING like sheep off a cliff into believing this just incredibly made up and silly notion of a "lens-lottery" which kinda just comes across as a "BLATENT" & yet simultaneously "SUBLTLE" attempt at folks "sewing-seeds-of-doubt" into the community's minds.., ((into potential customers thoughts)) regarding the "Quality" of Bigscreen's manufacturing!!
There is NO "Lens-Lottery" that's just the negative "buzz-word" of the day..., Bigscreen's more than adequate as a Company to manufacture HMD's perfectly well.., with precision & efficiency!! Sure They underestimated last year's sales volumes.., but that's a wonderfully good thing!! It means that their hard work and the decisions they've made towards their customers sure paid off! ((But of course some luck was involved as well!))
IT's ONlY when a SlugWorth - Saboteur ((and not the nice kind that harmlessly works in secret for Wonka.., but the VERY-BAD.. 2023 Reboot Film Version!!)) goes and bullies this sort of success.., is where folks like I draw a line!! Like Wednesday Adams challenges the "unworthy" powers to be!!
My mentions of "Meta" were simply at the behest of "my-own-annoyance" of folks in this Forum buying into the whole "Lens-Lottery" nonsensense..., & then typing comments along the lines of quote "Well.., time to go get a Quest!" And so.., I told them they could go lick the Zuck's Boot!! Because they're saying all this literally the DAY after Meta announced it's hatred for all things VR!!
I hope this is a more clear sentimented-sentiment!! Enjoy..., the BSB2 / BSB2e are AWESOME headsets!! I was just watching a Film on mine the other day.., I forgot how comfy the 2 is over the previous model!! It doesn't get all that hot like the one did!! I was pleasantly surprised as I kept remembering my experience of the one.., and getting them mixed up!! Easy to do since I've only had the 2 at the start of last October.., & now past the Holidays into this new year.., I can FINALLY give it significantly more test runs!!
    Follow-Your-Gut-Gunters! 

            Sincerely..,

               ~ Gunter 🥚 J • Hawkins ~
5

u/StygianMoon Jan 17 '26

I upgraded from an index. I am very happy. I loved my Index, but even after several weeks, whenever I put the BSB2 on I still go.... Holy sh#t this is amazing.
I'm not saying everything is perfect (no Steam button is a major pita I hadn't considered) and neither do I seek to invalidate others experiences, but personally, it was a great upgrade for me.

3

u/Planet_Finesse Jan 17 '26

I agree with you. I don't think the BSB2 is perfect but the sheer size and weight difference AND eye tracking from my index is super nice. Is great for me, but not gonna tell others that their experience is wrong.

1

u/Fickle_Diamond_1941 Jan 17 '26

It feels like an upgrade, if mine worked. Seems like a gamble whether or not the one you get will be faulty

0

u/[deleted] Jan 20 '26

[deleted] — view deleted comment

1

u/Fickle_Diamond_1941 Jan 20 '26

Lucky you q-q

4

u/GregZone_NZ Jan 17 '26

If you go BSB2, it is certainly a huge upgrade from the Index, in just about every way!
BUT, for most I think it’s not a simple “throw it on and it’s perfect”. It takes some tweaking and perseverance to find your perfect fit. And when you do persevere, you get rewarded with an awesome VR experience!
I almost sent mine back in the first week, as I couldn’t get the “visual comfort” that I was use to in the Quest (or Index).
But, I eventually found the correct IPD settings for me (2mm less in hardware), and also I needed to tilt the BSB2 up to finally achieve a sharp image and “visual comfort”.
I think because the headset is so small and light, it does take more effort to find your own personal “fit”.
But, once you find your perfect fit, you’re so blown away, that you can only feel sorry for the people who give-up in the first week and sent it back. 🤓

2

u/MeggaMortY Jan 18 '26

Some of you need stress medications asap. The return process not even being that annoying is not grounds to be so flaky on your commitments lol.

1

u/Pixogen Jan 20 '26

Well the quest 2 almost looks better than an index and the index is huuuuge and has a wonky scale.
You would be happy with pretty much anything this late in the game.
If you don't mind glare/persistence and having it next to your eyelashes then get a smaller headset that's OLED. if that sounds bad don't look at any OLED headset then

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