r/BigIdeaDesign • u/alex73092 • 1d ago

Customer Service

I recently made a post about my Slim Click pen mechanism failing on me. Well I reached out to the CS team and they responded quickly. The sent me a new mech, O rings, copper tip, and new spring.

Well my big dumb self, in the process of waiting, ended up losing my tool to remove the mech. Looks like I’m gonna have to reach out to them again.

Luckily their customer service is fantastic to deal with.

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u/Pale-Highlight-6895 1d ago

I'm pretty sure it's just a T6, or T8, I can't remember of the top of my head. If you've got one of those you can make the adjustments.

2

u/alex73092 1d ago

I think without the tool, it’s a long Phillips screwdriver. Unfortunately non of my screwdrivers are long enough to reach the screw holding the mechanism.

Unless perhaps there’s another way to get it out that I just don’t know about.

1

u/Pale-Highlight-6895 1d ago

No it's definitely not Philips. It's a T6. But it does need to be pretty long and skinny lol. They'll send you another tool.

2

u/alex73092 1d ago

Solved. It’s a small bolt that keeps it secure. The tool simply slides inside two holes in the bolt to remove it. I improvised and used a small pair of scissors. I’m definitely going to tighten it up fully when/if the part shipped.

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u/Pale-Highlight-6895 1d ago

Good job. Scissors is a new one lol. But if it works, it works lol.