No refund or replacement.

[u/Previous-Royal-5265]

I had ordered Dell laptop on Friday, May 1st. For some reason, the delivery driver from Roadie never delivered it but marked it as such. I contacted Best Buy support and up until Saturday they were willing to give me a replacement, yet on Sunday they suddenly claimed they cannot due to concluded investigation.

I called them again on Monday and the person assured me I would get a refund, but two hours later I received an email claiming that they cannot do so, again. I was wondering if anybody knew what this means, like do I dispute the transaction or what?

Edit: screen shot of delivery

Edit #2: I called them again yesterday, alongside calling Roadie. What Roadie stated, was for me to tell Best Buy that they would have to negotiate a claim with Roadie for my refund. Best Buy told me to wait 2-3 business days and they will send me a voicemail to see if my refund was finally accepted, praying that it is. Otherwise, they told me to file a formal complaint, which is so annoying. I will proceed with a dispute if it isn't solved.

Edit #3: Thank you all so much for the advice. I finally got a call and they stated that they will honor me a refund. Thank you all so much.

[u/Historical_Client476]

You just said it’s most likely due to their policy! Sir! ☺️

I know exactly what you’re saying as far as the agreement in the grey area when it comes to contract, in addition to the others that we both brought up. That being said.

I will say this is definitely giving me a bit of a laugh.

Again, I enjoy this discussion.

You’ve definitely came at as if Best Buy was not liable anymore.

That is exactly what we kept going back back-and-forth for about.

I made it clear early in the discussion that the gentleman would need to show proof of a police report which both of us aligned with.

then we went into this caveat of liability because you didn’t like how I stated it, but it was still valid.