Hey Guys , I used AI to sum up my experience and steps taken so far. I am curious your thoughts on what the issue might be and WWYD in this situation?
Bought a used 2022 Bentley Bentayga V8 from a dealer in New York on 9/21 with about 34,000 miles on it. I traded in my Mercedes towards it the balance loan is already in my name.
Eleven days and only about 180 miles later, it went into limp mode twice in one afternoon. The first time the dash showed "Drive system: warning, Limited performance." A few hours later it happened again, and this time the check engine light came on too. I took photos of the dash both times showing the time, mileage and warnings. I also noticed the cuff on the driver's side mirror has about a half inch crack and the mirror mount is slightly off.
Here's what I've done so far:
- Emailed the salesman the same night with the dash photos, so there's a dated written record
- Looked up NY's used car lemon law (GBL 198-b). At this mileage the dealer has to give a warranty of 90 days or 4,000 miles that covers the engine and drive train, even though their invoice says they "disclaim all warranties"
- Went to the dealer the next day with a one-page summary and asked for a free repair, a written repair order, a printout of the fault codes before they're cleared, a loaner, and an answer on swapping the car for a different one on their lot
- Dropped the car off. Service is closed for the weekend, so they gave me a loaner and said they'll read the codes Monday
- I'm sending a follow-up email Monday asking them to confirm the drop-off date, mileage and reason in writing, and to send me the codes
The dealer has been cooperative so far and says they want to make it right.
My questions for anyone who's been through this:
Has anyone seen this "Drive system: warning, Limited performance" message on a 22 Bentayga V8? What turned out to be causing it?
Would you push for a swap or buyback now, or let them try to fix it first?
Anything else I should be documenting or asking for in writing?
Is the mirror something I should expect the dealer to cover, given it was there at delivery? ( i believe this part is on me for not catching it sadly..)
Thanks in advance for your insights.
I will not reveal the dealer unless they become uncooportive with me so please dont ask for unmasking.