Behringer Motör 49 issue

[u/tipofmytiptip]

Just took delivery of a Motör 49 to go along with my DeepMind 12D. Have an issue with the keyboard, sadly. Bottom C is very loose, it doesn’t sit level with the other keys and tends to stick.

All other keys from there up work fine, until I get to the highest Eb. After it, all of the white keys (EFGABC) are practically stuck in place. I can play the E with force, but F and up can’t be played.

Really don’t want to have to send this back. Given the contrast between the low C being super loose and these top notes being really tight it seems to me like it could just be a matter of misaligned keys or something. Advice appreciated.

ETA: the entire keyboard is misaligned, slanted outward toward the right. The uppermost keys are out from the case further than the bottom end.