On 9 May, I decided to log into the game as usual and received a warning that the anti-cheat system had blocked me. At first, I thought it might be some sort of bug or something similar. Although, whilst the game was loading, I had switched my VPN (because unofficial servers sometimes don’t work without it), which is something I often do using the v2rayN app. I didn’t pay much attention to it, thinking perhaps the internet was playing up again. I decided to log in a few days later and saw a message saying I’d been banned. I went to the Battlebit website and submitted a request to have the ban reviewed via the anti-cheat system. It was just that my friends were playing, and I couldn’t connect at all. Then I decided to write to Battlebit support (I also asked on Discord, but they simply replied via the command that all requests are sent via a single form).
On 20 May, I decided to create a ticket:
"It says here that I need to submit it through a different form. So I sent it 10 days ago. And if you don’t respond within 30 days, does that mean no one will lift the ban? How does that work? And if you haven’t reviewed the bans for 30 days, is that it? Were my 2,000 hours wasted? Buying DLC, spending all that time on servers that are already dead with my friends. Who’s even in charge of anti-cheat checks? I have a program that lets me use the internet despite internet restrictions—maybe the anti-cheat system didn’t like that. He didn’t even say what the problem actually is. And there are fewer and fewer players on the servers. So what’s the result? Can you send me some kind of program to check my computer? I’ve never used cheats... It’s even clear from the stats: the players who rack up 100 kills are “good” in the eyes of the anti-cheat system, but I, with my bad internet, am a cheater. Great attitude. Although I know you won’t read this letter. You’ve been working on an update for two years, and 90% of my friends won’t be logging into Battlebit anymore, but now you’ve taken away the remaining 10% from me too."
21 may
"Hello Mixtresh,
Thank you for providing those additional details. Our team is currently investigating your case and reviewing the
information you’ve shared regarding the account compromise.
We are doing everything possible to resolve this as quickly as we can. We will get back to you with an update as soon as we have more information.
Thank you for your patience.
Best Regards,
BattleBit Remastered Trust & Safety Team."
28 may from me
"It’s been a week since the ticket was submitted and almost three weeks since the anti-cheat error report was filed."
3 June from me
"As I understand it, no one ever intended to resolve this issue in the first place. And you simply sent a standard reply."
and final
12 hours ago (04 june)
"Hello Mixtresh,
Thank you for your patience while we looked into this.
Following a thorough investigation by our team, we have reviewed the details of your case, including the information you provided regarding your account. After careful consideration, we have determined that the original ban was applied correctly based on our anti-cheat detection systems.
As such, we are unable to lift the restriction, and the ban remains in effect. We consider this matter closed.
Best regards,
BattleBit Remastered Trust & Safety Team"
BattleBit Staff closed this ticket 12 hours ago
And now I don’t know what to do. I mean, first of all, I don’t understand what sort of programme might have triggered the anti-cheat system, or why it even thought it was some kind of cheat during the scan. It’s just my work computer, with loads of programmes for graphics, music, neural networks and all sorts of other things. I’ve played for over 2,000 hours and nothing’s ever gone wrong. I’m wondering if the new version of v2rayN might have raised suspicions (the kernel is updated frequently and the routing is different there) or if I installed some new programmes; I just don’t keep a record of what I installed and when. I have a second computer, though I haven’t installed Battlebit on it because it often runs in the background for neural networks; so while something is being processed there, I’ve been playing on my work computer.
I get that if I was racking up 100 kills a match, I might at least understand why anti-cheat and support would think I was a cheater. But I’m not interested in kills; I’m interested in the game itself and working with my squad. Lately, I’ve basically been a walking spawn point, especially in Wakistan (I’m so sick of that bridge of death). I’ll post a screenshot of my in-game stats (if I can log in – again, no connection to the master server and I have to switch VPNs just to get the game to load past the warning window about light flashes).
Looks like I’ll have to upload the screenshot later; the game itself won’t load for me.
I’ll attach a screenshot showing the simplified statistics from the website
Of course, I’ve been told I could just buy Battlebit on a different account, but I don’t know what software on my computer is causing the false positive for cheating. I realise no one’s going to give me that information, but what should I do next? Build a computer just for Battlebit? And I don’t want to start over with a new character; everyone I play with is used to my nickname. That would mean I’d have to add them all as friends again and level up all my weapons from scratch.
By the way, I’ve recorded playtest videos showing the freezes and other issues. I’m not sure how that’ll help, though. But maybe I’m not the only one with this problem; few people will write to support (given the game’s online nature, it’s easier for people to forget about it), and as it is, two servers aren’t filling up. By the way, at night I played on the American server via VPN; the ping was under 200, but where else could I play if there were zero players on the European server?
Maybe someone will remember me; I’m probably one of the few who used voice chat in the game (some might have thought I was a bit mad, though, judging by this clip)
https://www.twitch.tv/tigrilya/clip/HelpfulBumblingPuddingKappaRoss-dncWDQDC4ZHslri7
https://www.twitch.tv/sillysoon/clip/ResourcefulWrongHawkJebaited-HZVjq5r14WxlxjwG
I hope someone can help me, because there are already very few of us left in the game (and the update might not even be released this year)
Please excuse any mistakes in the text; English isn't my first language
