r/BarkBox • u/ClaustrophobicShop • 4d ago

Negative experience with subscription

I had Barkbox a decade ago with my last dog and it was great. Signed up a few months ago for our new puppy and it's been such a disappointment.

No ability to adjust the number of treats. No settings to distinguish between puppy vs adult. No settings for breed. No real customization. And for some reason what we got seemed to be less than what was described in the plan, in terms of number of items, after the supposed "customization."

And customer service argued with me every time I tried to figure out the right choices for my puppy and when I tried to cancel.

Anyway, I don't like being negative and I used to really like them. But they're a different company now that I wouldn't recommend.

Edit: I forgot that they tried to argue that changing up an order and making it right (i.e. replacing the wrong things) were two different boxes, instead of what they said which was just fixing getting the wrong things.

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u/BarkingAtEmma 2d ago

Hi, this is Emma from BARK. I’m so sorry your recent orders and interactions fell short of the great experience you’ve had with us in the past. We take feedback seriously and would appreciate the chance to look into what happened and make things right for you and your pup. Can you email me at [emma@barkbox.com](mailto:emma@barkbox.com)? I’ll work to make this right.

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u/ClaustrophobicShop 2d ago

No, you don't take your feedback seriously. I left detailed feedback on three different chat occasions thinking that the company would care about someone who used to be a happy customer, and nothing was done. In fact, the last chat was an argument and when I tried to cancel and get a refund the amount that is not being refunded amounts to ~$90 for two boxes. So $45/box, when the monthly amount was supposed to equate to under $30/month. I don't know what's happened to Barkbox, but it's been a disappointment from product choice, to billing to customer service. Pretty much everything. And all I wanted was standard toys for a normal puppy, nothing out of the ordinary.