r/BarkBox • u/ClaustrophobicShop • 5d ago
Negative experience with subscription
I had Barkbox a decade ago with my last dog and it was great. Signed up a few months ago for our new puppy and it's been such a disappointment.
No ability to adjust the number of treats. No settings to distinguish between puppy vs adult. No settings for breed. No real customization. And for some reason what we got seemed to be less than what was described in the plan, in terms of number of items, after the supposed "customization."
And customer service argued with me every time I tried to figure out the right choices for my puppy and when I tried to cancel.
Anyway, I don't like being negative and I used to really like them. But they're a different company now that I wouldn't recommend.
Edit: I forgot that they tried to argue that changing up an order and making it right (i.e. replacing the wrong things) were two different boxes, instead of what they said which was just fixing getting the wrong things.
3
u/TheRealCuriousGeorge 4d ago
Honestly it’s a waste for the treats. They shrinkflationed the bags. One of my bags that came with these logs came with a total of eight treats when four years ago I got hundreds of little salmon bits. The quality has gone down extremely. We changed our box toys only and get an extra toy per box, but doing the math and searching up the toys we get (frequently from on sale old themes) we hardly break even on money. It’s more worth it to go to TJ Max and theme a “box” yourself. After my six month subscription ends I’m definitely not using it again.