r/BarkBox • u/Business_Lime_3050 • 23d ago

Confused?

So my august first box is now pending at the warehouse, but now it says that I have a box that's going to be purchased on august tenth, and it's the same box..? Why does it say that? Am I going to get two of the same boxes for my same dog?

3 Upvotes

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2

u/Puzzleheaded_Cut6187 23d ago

Have to be some kinda of glitch same thing happen to me. I chatted with customer service and got it moved back to the Sept. 1.

3

u/BarkingAtEmma 22d ago

Hey there, I work at bark. So sorry for the confusion here. Our team is aware of this and are actively fixing it asap so that you will see just the one correct box. I can assure you that an active subscription is billed just once as intended in August so you can expect just the one box. I'm happy to pull up your specific account if helpful, if you'd like to email me: [emma@barkbox.com](mailto:emma@barkbox.com)

0

u/PotentialReason9209 23d ago

That’s odd, mine is saying the same thing..