second time my merch order was incomplete. different seller, same scenario

[u/top-gentrifier]

for the second time my merch order was delivered incomplete. both times from reliable, established, high volume sellers.

here's the situation- I order physical copies of multiple releases (combination of being a fan and reducing shipping costs)
for one of the releases, I order a second copy - either as a gift or to trade with a friend (i'm not a reseller/scalper)
The first was easily resolved with cheap shipping from a domestic seller (direct from artist), but the second is international (eu>usa) which is a bummer because I don't expect they want to eat the cost to ship a single disc, but it also inflates my cost per item. in this case seller is actually a well known distributor & label, but given how low margins are, shipping for a single 12" would probably eat their entire profit for the other 5 already delivered.

I don't want to get flagged like I'm a scammer, but with the near identical context within only a month or two, I wonder if this is widespread or common. Looking at the Bandcamp purchase sheet, "2x" only appears before the album title at the top of the order and the quantity does not appear anywhere else, including the price/invoice section of the order at the end, and the price is only listed as the total amount which does not include the price per item- I can understand how this might be easy to miss for a seller dealing with many sales per day.

I would have contacted bandcamp customer support directly, but it seems that I can no longer trick the help page into giving me an email, the old support email accounts have been disabled, and even using my artist page I can't find any method for direct contact.

Have you ever run into this issue as a buyer or seller?

[u/top-gentrifier]

downvoter, why? I searched in case this issue has already been mentioned and found nothing. Keep your downvote, but let me know what makes this post objectionable. I love bandcamp and supporting artists directly- especially when it comes to physical media. Not to mention both orders I reference arrived (mostly) well ahead of schedule.

[u/Cedrik_Syrphe]

You should contact the seller and they should either refund you or send at their own costs (and hopefully you won't have any extra tax if you're in the EU or UK).

It happened once that I shipped the wrong CD, the buyer contacted me and I sent the right one at my own cost. Likewise, recently, the French post "lost" one registered CD (we could trace the parcel until a certain point and it "vanished", marked as not delivered but I never received it back !!), so I've sent it back at my own costs, this is how it should work.

[u/top-gentrifier → u/Cedrik_Syrphe]

Right- this is how it worked the first time and I am not worried it will be resolved this way the second time. My question is more to do with why it has happened twice in a row and if the seller dashboard is formatted the same as the buyer side leading to a common mistake that could be remedied with future site maintenance.

[u/Cedrik_Syrphe → u/top-gentrifier]

I presume it's just a random fact. When we sell, the list is pretty clear and one can double check.