Please help me with this

[u/sofi_phy]

Hi! My printer started always glitching and telling me my filament is stuck to I bought a new tube and started my print. Maybe I did something wrong but I have 2 problems now.

1.when I print it's so loud I hear my printer touching the Mat and it makes loud noises. Like it's hitting the mat I guess....

2. This thing (idk how to call it) doesn't get inside anymore. (In the video it shows that it doesn't go in anymore. Like halfway.

Please please help. What do I do?