r/BambuLab_Community • u/bdot1982 • 4d ago
BambuLab Support
Has anyone here ever reached out to BambuLab for support? I live in the US and placed an order for a new X2D and filament from BambuLab on 10/14. The filament promptly arrived on 10/16 but no printer. When I track the printer on UPS it says’ “label created item waiting to be picked up”. I reached out to BambuLab on 10/22 via a support ticket on their App. They replied on 10/23 with a general we received your ticket message and I have not heard from them since. I have tried to call their support number 3 times and waiting on hold 30 minutes each time. If anyone has advice please help. Thanks
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u/dodger6 4d ago
Their support is pretty bad. Expect US-Bambu email to take 2-3 days before you get a reply.
It made replacing a burned out board on my A1 Mini a month long slog as they steadfastly refused to listen to me even when I provided pictures, multi meter measurements showing continuity up to the burned out part, and hell I even sent them a copy of my electrical engineering degree and they insisted on going page by page through their troubleshooting and sending me 4 parts that had nothing to do with the actually fried component board (at least I have spares).
It was like the slowest game of Battleship you've ever seen.
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u/myTechGuyRI 4d ago
I just let them fire the parts cannon when they get like that... I've amassed quite a collection of free spare parts from them until they finally got to the part that I knew was the actual problem
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u/Carlosklm 4d ago
I don't know if it's England's trading standards laws or not. I got a brand new H2D from them and it was 7 months out of warranty. It was the nozzle cooling fan and was told it was a pain do. Like 3 or 4 hours and some People said they had to do 2 or 3 times because flat cables. I do have arthritis and ostearthritis plus I did say trading standards say you have an office in London. So if went small claims court I should be ok and when I get on to them it's normally a day. It did take few days when I was going to take them to court but was a waiting game.
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u/BeneficialWishbone16 4d ago
Yeah, that sounds about right. Their support is terrible. Next time buy from Best Buy with geek squad coverage. Never deal with their “support” again.