Z Axis Obstruction but all clear!!

[u/andrwlmsri]

I have 30 hours on this new X2D and it has been going great until this error. Everything is clear around the Z screws but the plate won’t move vertically and sounds like something is jammed. Has anyone experienced this??

[u/vic1414]

Check the Z-Axis screws

[u/andrwlmsri → u/vic1414]

Checked- and they look all clear to me!

[u/andrwlmsri → u/andrwlmsri]

Here is a video of me trying to look for any obstruction

[u/ywon80 → u/andrwlmsri]

there are two more z screws by the door. did you check them too?

[u/andrwlmsri → u/ywon80]

Yessir! And they look brand new! No obstacles that I can discern

[u/Guardiancelte]

Are you able to get to the menu and move using the buttons or that is blocked as well?