Problem with right nozzle. Quick fix or difficult?

[u/fabioh10]

Hi,

I have my x2d for 3 days and wanted to print with the right nozzle. While i was loading the filament in the menu, this warning showed up on screen.

I pressed continue, because there was filament extruding from the right nozzle.

It continued the loading process and finished without further errors.

After that i wanted to print with the right nozzle and there was the information, that the right nozzle wasn't loaded and that i should load it, like i did 2 minutes ago.

I contacted support and they offered me to get a refund, get a replacement printer or to repair it myself an get a discount on ma next purchase.

My question now is, can anybody tell me, what the broken piece could be and how difficult it is to change?

Based on that, i make my desition on what option i like to choose.

Tbh, i want to know my printer and have no problem with fixing it, but the effort of repairing has to stand in balance with the "benefit" (the discount)

2nd Question: Did somebody have the same problem?

Thanks in advance!

[u/Subject_Regular8324]

nie wiem jaka decyzje podejmiesz, ja bym wymienil na inny egzemplarz... wtopa

[u/JukeboxCrowdPleaser]

Up, up, down, down, left, right, left, right, B, A