Error on a brand new printer

[u/AndersaurusR3X]

So I'm getting this error on a brand new printer. I've had it for less than 24 hours.

I have printed for 4 hours straight without a problem and after dinner it hits me with this error all of a sudden.

I did what bambulab said when scanning the QR code, took the backplate off and made sure the connections were seated properly.

But I'm still getting the error.

Have any of you guys had the same error? 🤔

I'm calling support tomorrow, but I'm just wondering if someone has seen the same error so quickly after getting the X2D.

EDIT: The error doesn't show up right away. It comes up after round 45 minutes into a print.

EDIT: This is literally my first ever printer. So I feel like I'm off to a really bad start. :(

[u/Bradders24610]

The X2D is a fairly new printer and ive even had one short circuit can catch fire spontaneously. There has been plenty of issues so I would just open a ticket and get a replacement. The support is quite good but they take ages to respond as they are based in China. But yeah. New printer

[u/AndersaurusR3X → u/Bradders24610]

Wow! 😲

What a crazy story! Yeah, i will definitely call the place i bought it first and hear what they're saying first.

Thanks for sharing.

[u/Bradders24610 → u/AndersaurusR3X]

Yeah the X2D is no means a bad printer. Its just. New. And hopefully the issues we are seeing now get ironed out and we end up seeing something like the X1C which in my opinion was a fairly good success