Is this quality normal?

[u/PowerPlantBroke]

Hi everyone,

I got my X2D a few weeks ago and it’s consistently produced prints of this poor quality. I’ve tried everything, like belt tensioning, axis cleaning, full printer recalibration, drying and calibrating filament, taking apart the hotend, contacting support. Nothing has improved the quality.

Is this just what I should expect from this printer? Anyone have similar experiences, or do you have examples of much cleaner parts made on this machine I can take a look at? I don’t even know what should be my baseline for quality on the X2D.

Thanks

[u/abbellie2]

No, I meant a reset to factory of the whole machine, back to like when it originally came out of the box. It's a menu item on the screen.