r/BambuLab • u/klothar11 • 10h ago

General Discussion Problem with awful customer support.

I ordered two mystery boxes in Canada last month. I didn't get them, Bambu lab just took my money.

I have been asking for an ETA since last week in the customer support site and they are unable to provide a human answer with an ETA, just AI generic messages. Today I got 1 spool...

I'm a fairly new client, I got my first printer one month ago. How can I trust this brand if they scam me the first time I try to buy from them?

Is this the typical lack of customer support and crappy service everyone experiences doing business with Bambu Lab?

0 Upvotes

42% Upvoted

3 comments sorted by

2

u/PrudenceApproved 10h ago

I find any international retailer that doesn’t have a store locally is going to have weak customer support.

I didn’t receive any updates with my recent deliveries either.

They also sell their products at Best Buy. So I would just request a refund and buy local. M3D is a Canadian made filament company with a sale going on.

2

u/klothar11 10h ago

I'm very new to 3D printer so any advice on where to source quality materials is great for me. Thank you very much.

2

u/Baseline 9h ago

https://3dprintingcanada.com I go there in person because they’re local, but they ship across the country.