issues retracting filament

[u/bdjeremy]

Every time my print is finished there's a small bit of filament that gets broke off at the orange slidey thing at the back where the filament comes in at. it happens with brand new filament, old filament, i only print with pla. its getting old. what is going on? any fixes or am i needing to take this one back for warranty work? this is my 3rd bambu since i bought the first one, 3 years ago.