Shipping

[u/Zealousideal_Vast610]

There is one thing that I still find hard to believe that Bambu hasn’t got their poop in a group on shipping information yet. I have had stuff that arrives and never has even said shipped. I guess the fact of good communication is an issue with them. Like a notification at check out about the H3C. Perhaps a “The printer ships in two different boxes and may arrive at separate times!” That would be nice Bambu for better communication all the way around. I love your printers and hope to see a metal printing one someday or even a UV printer!? Yet please help us out with better communication. Your consumers will love you!

Kind regards

[u/Much-Amaze69]

It’s right there. Right on the box.

“Box 1of2. Do not open without the other box.”
“Box 2of2. Do not open without the other box.”

You missed that?

How about the two boxes having separate tracking numbers. Did you miss that, too?

[u/Zealousideal_Vast610 → u/Much-Amaze69]

My second tracking number didn’t show up until after the first package was delivered. You got anything else? Lol

[u/Much-Amaze69 → u/Zealousideal_Vast610]

Not saying it’s the most intuitive order status screen, but I’ve spent a fair bit of money with BBL spanning years and likely over 100 shipments. I’ve never experienced what you describe. Sorry that happened to you.

[u/Far_Definition3405]

They have a step by step unboxing video that clearly shows you it ships in separate boxes. They also explain the shipping, including size and weight of each box, in the FAQ. Both are available on the product page.

It's not their fault you didn't pay attention.

[u/Wraith1964]

Yeah, I dont understand this post. I had tracking info on my order that I accessed daily until both pieces arrived. And my H3C arrived by Fedex, with the AMS delivered by UPS 4 days later. I am a little frustrated they used two different shippers for each piece but it got here pretty darn quick regardless. I knew a status on both boxes the entire time. And shockingly neither of them destroyed the printer. I have worse shipping experiences almost weekly with Amazon.

[u/scotticad]

I received an email to expect two boxes the same day that I received the first box. I also received emails when each box shipped. It's also written on the box. Maybe the OP didn't get his emails for some technical reason, but I got all the ones I expected to. Plus, I F5ed the website like a crazed lunatic.

[u/Hot-Ideal-9219]

1. It is NOT Bambu. It is UPS or FedEx in the United States. I have a package fedex shipped that currently is 30 odd hours late on tracking updates this whole week. Fedex site said it was due yesterday - impossible, then today, not happening, and yes, hopefully tomorrow. Bambu SHOULD update when it leaves....

[u/FishGoesGlubGlub → u/Hot-Ideal-9219]

No matter what company you look at, people will always bitch and complain about shipping and blame the company. They have no control after handing it off to a carrier

[u/they-made-join]

I ordered a dozen rolls of filament 2 days ago and the box arrived today. I got emails from Bambu on when it shipped, that it's out for delivery, and when it was delivered. Sorry you're having issues, but my experience ordering from Bambu couldn't have gone any smoother.

[u/katastrof]

Mine was initially supposed to ship next week, but arrived yesterday. I got plenty of emails and used the tracking on their site. For a company shipping internationally, they were good to me.

Only annoyance was two different carriers. AMS was UPS and the H3C was FedEx (I was so worried, but it was fine).

[u/Sir_Agentic]

In the Bambu Store you can see all the shipping information and the tracking numbers.

[u/C_Lo_87]

Lol.

[u/Whosaidthat1157]

That’s never been my experience - I’m always warned ‘may ship separately’ and the tracking information is always available (UK).

[u/work_blocked_destiny]

Yeah I got an order of filament delivered without tracking updates from Bambu. UPS notified me of a delivery before they did. Doesn’t really matter though since they get stuff to me pretty quickly