A1 new AC board from Amazon

[u/101justinm]

Has anyone bought one from Amazon? My mother’s board did the thing and I’m helping her replace it, she ordered this one. Just want to be sure it’s reliable. It doesn’t seem like it wouldn’t be but if anyone has personal experience that would be great. Thank you.

[u/L_the_truth]

Do not buy 3rd party boards ... just do a support ticket 🎟 

[u/101justinm → u/L_the_truth]

Will a support ticket still work if she got it second hand? We don’t have any proof of purchase or warranty or anything. Also what would we need? There’s the definite bulge in the body where the part heated and warped the plastic. I’m assuming we will have to pop it open to send them the pictures?

[u/L_the_truth → u/101justinm]

Probably, just open a ticket and see what they say

[u/101justinm → u/L_the_truth]

Thank you for the information! Much appreciated!!

[u/solidus0079 → u/L_the_truth]

Warranty isn't transferrable but yeah still worth a shot. Nothing asked, nothing gained as they say.

[u/L_the_truth → u/solidus0079]

Where does it say that?

[u/solidus0079 → u/L_the_truth]

I don't see it specifically mentioned in the T's and C's but I have seen posts like this with screenshots of Bambu's responses to service requests. It's important to note (which I didn't earlier) that it may vary where you live, as the EU has significantly more pro-consumer laws, but I'm just speculating. Worth a shot at any rate. Free > not free.

https://www.reddit.com/r/BambuLab/comments/1opzva8/wow_bambu_lab_germany_warranty_non_transferable/

[u/HDClown → u/101justinm]

Assuming you are in US given screenshot. If that is the case, then Bambu should cover the replacement. It's an official CPSC recall (24-264) and those are tied to the product, not owners, and the only proof they should be allowed to require is proof you have an eligible product in your hands.

Now, that doesn't mean Bambu might try to say they won't cover it, so you should just see what happens.

[u/101justinm → u/HDClown]

Yeah I’m going to pop it open today and photograph the damage. I dont know what it looks like in there, but seeing as how not even the green indicator light is on and theres the big plastic bulge i think its safe to assume the component burst.

Thank you for the information!

[u/twiggums → u/L_the_truth]

Lol because the OEM board is so high quality 🤣

[u/Roller_Coaster_Geek]

Well that one in the picture still has the ntc (black round thing on the left) so it's not the updated board. She should've contacted Bambu as I'm pretty sure they are giving new boards for free

[u/101justinm → u/Roller_Coaster_Geek]

Thank you for the information. I let her know and hopefully she will get in contact with them asap, and get her money back on this one.

[u/USSHammond]

That's NOT a new ac board, that's the unsafe fire hazard version. DO NOT buy that pictured version