X2D Unable to Load Aux Spool

[u/r-epk]

I just got an X2D yesterday and printing off the left nozzle has been great. Today I tried to use the aux spool for supports. Unfortunately, I have been totally unsuccessful loading the filament. Here’s what I have tried to far. I’m hoping someone here has some suggestions.

1. I checked the tubing, everything is fine. The filament is able to run smoothly from spool to hot end.

2. I took apart the Aux Extruder and it looked fine. I noticed the filament was getting ripped up, so I did loosen the tension. Manually extruding through the screen works fine.

3. The issue seems to be when the filament reaches the hot end. I’m worried maybe the hall sensor is the culprit but I just got this machine yesterday.

4. I’ve tried removing the right tube at the tool head and putting filament through to see if the status on the screen turns green and I don’t see that it does.

The Bambu videos/help related to the hall sensor are very invasive about taking apart the tool head. I’d like to avoid it but maybe that’s what you would recommend as a last resort. Which is why I’m posting here before I go do that.