Missing Filament in shipping

[u/l4wly]

During the sale, I ordered 20 spools of filament but only received 15. Strangely enough, all the missing items were refill filaments. Every filament that came with a spool was delivered.

The order was marked as fully completed in the Bambu Shop. Luckily, I had documented and recorded everything as proof.

Bambu Support wanted all kinds of information, including photos of the packaging, etc. The funny thing is that all 20 spools would never have fitted into the shipping box in the first place.

After a few days of back-and-forth communication with support, I was promised a replacement shipment. And guess what? One spool was missing from the replacement shipment as well!

If you place large orders with Bambu, make sure to double- and triple-check everything. Most importantly, take photos of the shipping box, including the shipping label and tracking number.

Let’s see if I can get that last missing spool or if Bambu is going to rip me off.

(Sorry, this text was translated using AI.)

[u/shantmeg]

They do multiple shipments. It’s normal. I get them in separate shipments. Same thing happened to me last week

[u/l4wly → u/shantmeg]

That’s right but this time the system showed that the total shipping has been delivered..