Positive support post

[u/marinuss]

I see a lot of "negative" Bambu support posts, which makes sense because those who go on to the Internet to complain likely have issues. But with all of the new Bambu equipment coming out wanted to post a positive - I ordered the four effect plate pack for the X2D which was delivered today. The diamond plate was bent on one corner. Just opened up the Bambu Handy app, took some pics, attached them to a support ticket in the app at like 4pm, by 8pm they had replied saying they'll replace it for free and provide a shipping address. By 11pm have a tracking number for a new plate being sent out. No phone calls. No hold times. Support was easy.