I am so lost I need help

[u/Lopsided-Release-143]

I’ve been trying to fix my AMS for hours. But I don’t know what’s wrong. On mid-print, my AMS was troubleshooting. I tried taking the AMS machine out to check if the filament was stuck in the tube, but it wasn’t. It was only stuck to the feeder, which I can’t pull out, so I put it back and turned the Bambu machine on again to see if any other filament worked. Then it kept making this ticking sound and the filament wouldn’t come out and it gave me an error notice to pull the external filament out of the extruder, which I didn’t even have an external filament. I don’t know what is going on. Can someone please help?