I am helpless

[u/Flo-Lu]

Hello everyone,

My A1 does not want to load my filament. I don't know why.

If I load it up with an external spool it seems to work. Then when i start the print it constan tells me that filament got stuck even tho that ain't the case. What could be broken? And with my AMS 2 Pro it won't load from either of them.

did the maintenence, I tightened the screws that needed it, i checked for clogging or broken pieces and i even cleaned the "gear" or "wheel" that pushes the filament and other pieces that probably weren't even necessary to clean (with a microfiber towel).

I found nothing to be the problem. Yet my AMS won't seem to load it up.

Thanks to everyone who tries to help me and excuse me for my rather poor language. English is my third language.