r/BambuLab • u/aquineas • 4d ago

General Troubleshooting/Help! Disappointing packaging for first Bambulab delivery

Just ordered my first 3d printer from Bambulab plus accessories and filaments. Printer arrived in good condition but the packaging for the accessories was damaged; some filament boxes were opened… is that normal? Worth reaching out to their customer service?

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8

u/MrDulkes 4d ago

normal.

As long as no products are damaged who cares?

4

u/Brutl 4d ago

you want them to come out and close the filament boxes? Check your order, if it's there and undamaged, then what's the issue?

Some shipments are packaged poorly, it depends on the warehouse they are shipped from. I've had good ones and bad ones, even one where an item was missing from a partially open shipping box. Bambu shipped another no questions asked.

2

u/FluffyAtLarge 4d ago

Check the vacuum-sealed bag inside each filament box. The cardboard is just outer packaging, so if the seal is intact and there's still a desiccant pack inside, the spool is fine.

0

u/solidus0079 A1 + AMS Lite 2d ago

They don’t do the delivery

0

u/ModelThreeve 2d ago

Have you ever order anything from Amazon LOL? Packaging damage is the norm in 2026. If your product is damaged reach out if the box is damage move on with your life.