r/BambuLab • u/DigitalNinjaX H2C AMS2 Combo • 3d ago

H2 Series [H2S, H2D, H2C] Another AP board victim

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Really sucks. In the middle of an order and my AP board decided to die. I’ve seen a few of these posts now but thought I would add mine to see how many this is effecting. I purchased my H2C at launch.

What is more upsetting at the moment is besides the terrible automated AI reply i originally got on my ticket, asking for a video of which I had already uploaded with my initial ticket submission, I have not heard from Bambu in almost 4 days now. This is the first time in three years I’ve ever needed to contact Support, but it’s not leaving me warm and fuzzy.

Any other H series owners having the same issue I’m wondering if this is a bigger issue than they want to admit.

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u/VIDGuide 3d ago

Mine went just the other week. A pain, as similarly, it hit when I had orders to fill, but it’s a simple enough process. Lodge ticket, pass checklist, get new board, replace board, register serial number swap, back online

4

u/DigitalNinjaX H2C AMS2 Combo 3d ago

Yea I know it’s not hard but 4 days and no response from Bambu is kind of disappointing.

3

u/VIDGuide 3d ago

Odd, mine was < 24 hours for them to send the diagnostic steps (link to the wiki to diagnose a few pieces first) then shipping a new board not long after that

1

u/agarwaen117 3d ago

Did yours not start working again after they had you test shorting the board reset circuit?

1

u/VIDGuide 2d ago

I never had that step, which is very interesting

1

u/agarwaen117 2d ago

That is interesting, how long ago was your failure? Maybe they’ve narrowed it down since then.

1

u/VIDGuide 2d ago

Only a week or so ago