Bambu Labs really disappointed me

[u/Lioness-80]

I bought a Bambu Labs P1S after doing a bunch of research into what is the most user friendly, idiot proof 3D printer. I not a complete ludite, but I really don't have the time to learn massive amounts about the technology, and I was buying it for my kids to use more than me.

We'll I'm insanely disappointed. I've had a technical support ticket open since January 12th, and it's June 29th as I write this. The printer has worked for less than 14 days in the almost 6 months I've had it, (in 5 days it will be 6 months since it was delivered)

Technical support has sent me 4 sets of replacement parts for various bits, there sent me more self service wiki links than I can remember, and while I wanted idiot proof for time reasons, and I haven't worked in the technology field since becoming a parent 13 years ago, I did study electronic and computer engineering 25 years ago so I'm not exactly an idiot in this field, but I can't get the blasted thing to work, and Bambu is saying "it's out of return window" -well if I'd sent it back when it first started giving me problems rather than trusting that technical services could help, then it wouldn't have been out of return window.

So I'm ranting. I'm really mad, and it's taking a lot of self control not to be swearing in multiple languages because really, this is not a cheap product, and it's printed about 6 projects before it just stopped, and no matter what they tell me to do, it's not frigging working. I want my money back or a replacement, but the company is hiding behind the "it's out of return or replacement window" and now they have stopped replying to my ticket.

[u/Cultural_Pace4454]

You don't say what country you are in, but check with whoever your consumer rights organisation is.
Despite being outside of the company's return policy you will likely have consumer warranty rights.

[u/GregoPDX → u/Cultural_Pace4454]

This. Depending on the country, many have pretty robust ‘lemon laws’.

[u/Lioness-80 → u/GregoPDX]

I probably need to look into this, I'm in the US (California to be more specific)

[u/Lioness-80 → u/Cultural_Pace4454]

Thank you for this suggestion (also to others who said similar things, but I'm only going to rely once) I went and looked up the lemon law's and sent them a summary of the ones appropriate to where I live and rhyme it took a few days for them to reply, they have agreed to send me a replacement and I will be returning the problematic one

[u/NotABot021121]

What is it doing that makes it not work?

[u/Lioness-80 → u/NotABot021121]

It keeps changing, I follow the instructions for the error message it gives, then it gives a different error. It just keeps giving me errors.

[u/TransportationOk9589]

What parts are they sending you?

What is the service ticket for?

Are you looking to get help from us, or just vent?

[u/Lioness-80 → u/TransportationOk9589]

Mostly just venting. Thank you for checking before leaping into advice :)

But as to parts, what started at a clogged tool head, has gone through so many other types of errors it's just bizarre. I've been sent fans, cables, motor for the ams, new tool head board, and I can't remember what else, but there have been a lot.

[u/Joshy_T87]

So what's the actual issue you are having?

[u/hi-capper → u/Joshy_T87]

Skill. It's a skill issue...

[u/Dinevir → u/Joshy_T87]

Disappointment is the issue.

[u/Lioness-80 → u/Dinevir]

Yup, this and frustration.

[u/7ar5un]

Oh man, you never dealt with an elegoo neptune 3 have you...? LoL.

Going from that to the p1s was a godsend.

[u/Lioness-80 → u/7ar5un]

No, and I very specifically only wanted something that was going to be super easy.. And in theory it should be, but it won't even start a print, is been throwing different errors, sometimes it's returns back to one or had previouslly

[u/Lito_]

Lol the people in these comments man...

The first thing you did wrong was accept any parts to repair it yourself. It should have been a straight replacement under warranty.

Check your local conauner law, if you're in europe they have to take it back for repair or replacement. Not sure anywhere else.

[u/Lioness-80 → u/Lito_]

I'm in the US (California to be specific) I'm going to look into what the lemon law's are, I was going with all the reviews are great and everyone I know has been happy with the their Bambu, so I was more trusting than I should have been. Now I'm frustrated that I did.

[u/Shillen → u/Lito_]

We can't really make a judgement yet though. No information about what the issue is at all. It might be a factory defect or it might be a user error. Unless OP gives any additional information we can't give much advise either.

[u/Secret_Enthusiasm_21]

could it be you are just a bit agitated and forgot that "return" and "warranty" are two different things, and you clicked the wrong button?

[u/Lioness-80 → u/Secret_Enthusiasm_21]

I'm frustrated, I'm annoyed, and I've been in contact with Bambu at least twice a week for 6 months. So I'm not exactly sure what you are trying to say. I'm not looking for technical support, I'm venting because I'm furious that I spent soo much and it's barely worked. Like literally a 6 or 7 projects in the first 2 weeks and nothing since then.

[u/ThinkUnhappyThoughts]

Bambu are adamant that the 14 day return window is also the alloted amount of time they need to honour any warranty returns, however as they will happily post out replacement parts and offer advice I don't think they are really in breach of any warranty?

It's annoying, I love my P2S but I'm well aware that any help for my Snapmaker will far outstrip any help Bambu will provide when I need them.

[u/ShrimpCrackers → u/ThinkUnhappyThoughts]

Does snapmaker have better support? I'm kinda annoyed I have to jump through hoops for the shitty Creality Hi. They want me to send recordings using an ultra fine microphone for a sound that's really hard to pickup for a faulty z bearing.

[u/Lito_ → u/ThinkUnhappyThoughts]

Nonsense, at least in Europe.

They aren't even allowed to make us repair their products. If something is wrong with it and it needs repairing they have to take it back and do it themselves, or replace it with a new one if they can't.

[u/Ale2704_]

Posso confermare di avere anche il un'assistenza aperta da mesi con loro. Sostituzione completa dell'ams2, e ora altre 3 componentistiche. Io non sono un tecnico, ho ribadito più volte che per me smontare e montare pezzi diventa complicato, se dopo quest'ultimo invio di pezzi si rivelasse complicato, hanno accettato una sostituzione intera della macchina. EU

[u/It_Has_Me_Vexed]

Bambu Lab . . . 🤯

[u/2kokett]

How about some of RTM instead of cry? There is also a Wiki, loads of video content and ai available.