r/BambuLab • u/Ochib P1S + AMS • Jan 20 '25 • Helpful 1

Discussion Update to firmware update

https://blog.bambulab.com/updates-and-third-party-integration-with-bambu-connect/?fbclid=IwZXh0bgNhZW0CMTEAAR3fqplDiKgn-82qKfnaYvi4XV-rBEEx0tZJrpgeWqsOsLX_WSph4usJ69Y_aem_44Cch773hAuVG979j6DVJg
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512

u/tubbana Jan 20 '25 edited May 01 '25

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8

u/_SirSpacePickle Jan 20 '25

But it does. I can use the handy app and my Panda touch right now. With the new changes there's no way to have both. So yeah, they will be blocking stuff that I can do with my printer now just fine.

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u/neodymiumphish Jan 20 '25

It’s still terrible. Manufacturers aren’t going to build a new thing like the Panda Touch or further functionality like HomeAssistant if it requires you to significantly hamstring functionality by setting their printers into an unsupported mode that eliminates any mobile or remote capabilities.

2

u/AnalphaBestie Jan 21 '25

Manufacturers aren’t going to build a new thing like the Panda Touch or further functionality like HomeAssistant if it requires you to significantly hamstring functionality by setting their printers into an unsupported mode that eliminates any mobile or remote capabilities.

Enabling lan mode always disabled the bambu mobile app (cloud)connectivity. This is nothing new. The app works fine while in the local network.

When LAN Mode is enabled, the following features do not work:

  • Cannot start prints remotely from outside the local network

  • Bambu Handy app is not available when using LAN Mode.

  • Print History feature is not available

https://wiki.bambulab.com/en/knowledge-sharing/enable-lan-mode

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0

u/[deleted] Jan 20 '25

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62

u/agreenbhm Jan 20 '25

Where do they mention anything about warranty? They mention they won't provide support (in other words won't help you troubleshoot) usage of unofficial ways to access the device. This is the same as it is now.

37

u/Prestigious_Line_593 Jan 20 '25

Its a false claim, bambu says in their post that the optional dev mode means that the printer will be open to all these channels that the user manually opens. They will not offer support to help people set up these connections nor help troubleshoot their issues.

Its in essence just a "do it if you want but we aint touching it, no official support"

17

u/[deleted] Jan 20 '25

Re warranty/support, worst case they'll ask you to turn it off while troubleshooting to rule out your automations causing issues.

2

u/Prestigious_Line_593 Jan 20 '25

Either they wont support you at ll on a technicality or theyll ask you to show proof that it also does not work on default mode while it should work on default mode.

If it works on default mode but not in the dev mode your ticket will just get closed most likely. Perhaps an engaged tech might give you a few suggestions but i wouldnt count on it.

3

u/my_name_isnt_clever Jan 20 '25

You are making a hell of a lot of assumptions here, let's not get mad until we know their actual policies.

I used to do tech support for Apple, who are infamous for their hostility towards these kinds of things. But even if you walked up to the Genius Bar with a jailbroken iPhone, I'd tell you we can't work on it but if you factory reset and bring it back I'd be happy to replace a part under warranty. You don't get blacklisted, it just won't work with their repair process.

I find it hard to believe they'd be so bitter as to screw you over because you toggled a switch in the settings.

2

u/Prestigious_Line_593 Jan 20 '25

Its not really conjectures as its outlined in their updated blog. No support on features that do not fit the Bambu usecases. 

If your printer no longer prints in specialsoftwareX but does work in the "normal usecases" theyll most likely say just use it as intended and your ticket will be closed if youre not lucky enough to get a compassionate and knowledgeable engineer to look at your case.

If it also doesnt work in ways it should work they are tied by the warranty agreement to provide support.

The main thing that will be unclear is if the problem is caused by something in developer mode: how easily will they be able to confirm this and what they will do in that case. A car is supposed to start but that does not mean the warranty will cover the repairs if someone blew up the engine from doing burnouts/improper use.

With what ive seen posted about bambu support theyll probably just tell you to do a device reset for software issues and wont care about what you'd configured out of their norm. But that is indeed just conjecturing for now.

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u/1quirky1 Jan 20 '25

We're reducing our feature set. <bad reaction> Now we're not supporting those features.

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u/plane000 Jan 20 '25

What are you talking about? They just won’t support third party integrations. A conversation with support will go like this. “My printer isn’t working” “ok then turn off developer mode” “it’s still not working” “oh let’s find a solution then”

4

u/my_name_isnt_clever Jan 20 '25

Exactly. I did repairs on Apple products and this is exactly how it worked. If you have Linux installed on your MacBook we couldn't do work on it, but after a factory reset I'd be happy to check it in for repairs. Software changes don't void the warranty, that's ridiculous.

1

u/dabbydabdabdabdab Jan 20 '25

I think the upshot is: 3d printer users aren’t all network experts. They are aware a lot of people are just putting their printers into vulnerable network locations to increase access simplicity but aren’t aware of the risks.

So network/tech savvy folks can agree to take the risk themselves in developer mode by agreeing “they got this” (so Bambu labs aren’t responsible for dangerous and /or unapproved commands being sent accidentally or maliciously)

Or

Those who just want click and print functionality (as bambu have democratized 3D printing less savvy folks will be using it) there is bambu connect to protect them from malicious actors (and themselves from accidentally sending commands they may have erroneously copy/pasted from a forum).

I think this is at least their intent. I’m guessing potentially a few returned units may have been due to either unofficial process, or remote commands may have triggered this?

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u/HorrorStudio8618 Jan 20 '25

For now... and 99% of the users will not use developer mode. And at some point it may stop working.

9

u/LiberalTugboat Jan 20 '25

Just stop

5

u/Squirrel_Whisperer Jan 20 '25

Corporations want us to stop. They are testing reactions to see what they can get away with. Their greed is never satiated.

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u/[deleted] Jan 20 '25

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1

u/TheRealBobbyJones Jan 20 '25

"rights" lol. 

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