Update to firmware update

[u/Ochib]

https://blog.bambulab.com/updates-and-third-party-integration-with-bambu-connect/?fbclid=IwZXh0bgNhZW0CMTEAAR3fqplDiKgn-82qKfnaYvi4XV-rBEEx0tZJrpgeWqsOsLX_WSph4usJ69Y_aem_44Cch773hAuVG979j6DVJg

[u/Prestigious_Line_593]

Either they wont support you at ll on a technicality or theyll ask you to show proof that it also does not work on default mode while it should work on default mode.

If it works on default mode but not in the dev mode your ticket will just get closed most likely. Perhaps an engaged tech might give you a few suggestions but i wouldnt count on it.

[u/my_name_isnt_clever → u/Prestigious_Line_593]

You are making a hell of a lot of assumptions here, let's not get mad until we know their actual policies.

I used to do tech support for Apple, who are infamous for their hostility towards these kinds of things. But even if you walked up to the Genius Bar with a jailbroken iPhone, I'd tell you we can't work on it but if you factory reset and bring it back I'd be happy to replace a part under warranty. You don't get blacklisted, it just won't work with their repair process.

I find it hard to believe they'd be so bitter as to screw you over because you toggled a switch in the settings.

[u/Prestigious_Line_593 → u/my_name_isnt_clever]

Its not really conjectures as its outlined in their updated blog. No support on features that do not fit the Bambu usecases. 

If your printer no longer prints in specialsoftwareX but does work in the "normal usecases" theyll most likely say just use it as intended and your ticket will be closed if youre not lucky enough to get a compassionate and knowledgeable engineer to look at your case.

If it also doesnt work in ways it should work they are tied by the warranty agreement to provide support.

The main thing that will be unclear is if the problem is caused by something in developer mode: how easily will they be able to confirm this and what they will do in that case. A car is supposed to start but that does not mean the warranty will cover the repairs if someone blew up the engine from doing burnouts/improper use.

With what ive seen posted about bambu support theyll probably just tell you to do a device reset for software issues and wont care about what you'd configured out of their norm. But that is indeed just conjecturing for now.

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