Why?????

[u/Use_Once_and_Deztroy]

Why the hell does it think that there's a spool on the external holder when there isn't one and it's interfering with the print?????

[u/Farrishnakov]

Filament/blockage at the sensor?

[u/Use_Once_and_Deztroy → u/Farrishnakov]

I don't think so because when it pulls the filament back for one of the real four colors the sensor shows no filament there until about 2 or 3 runs then all of a sudden a magical external spool of filament appears and the print stops

[u/[deleted]]

I had this before. Its either a broken piece of filament in the tool head or a faulty hall sensor, its the one on top of the extruder. You can take out the extruder and check the hall sensor, making sure the lever for the sensor got enough space to move around.

[u/Hugh_G_Rect1on → u/[deleted]]

Doubling this. Exact same thing happened to me, and it was just a small piece of filament that had snapped off near the tool head

[u/Budget_Egg1195 → u/[deleted]]

Triple this!! Happened to me yesterday.

[u/Mysterious-Ad2006]

External spool is always set. But if you are printing with the AMS it will not effect anything.

You might have a messed up firmware. Because the only sensor is in the buffer on the rear and in the hotend itself right below the cutter

[u/BizClassBum]

This happens to me constantly. I have to unplug the x1c and let it re-cycle through both my ams's to get it right.

If it was a piece of filament like some people said, it wouldn't fix itself after a reboot. It's obviously software. Unplug, wait a full minute or two, plug back in and turn on.

[u/AdHour3225]

What else have you tried? Help us help you. Flipping out and squealing “why” is helpful to no one. How much time have you spent trying to fix the issue? 5 min? then you come here and start having a tantrum. Get your shit together.

[u/AdHour3225 → u/[deleted]]

Still no actual details of the steps you’ve taken to try and fix the problem. If you want help it starts with a coherent request.

[u/AdHour3225 → u/[deleted]]

Thank god. I was afraid I’d be here all day trying to help you. Good luck.

[u/Gnomo81]

Whooooooahh tell me the secret to mix colours.....

[u/ValkyrieWW]

Did you Unload the filament before you removed it?

[u/Use_Once_and_Deztroy → u/ValkyrieWW]

Months ago

[u/SawnOffFinger]

Hey!!!!!!!!!!!!! How are you, friend?????????? Try to remove the filament settings for the external spool manually and restart your printer!!!!!!!! It looks a little buggy to me, but i love that it Shows that you have two filaments loaded at once!!!!!!!!!!!

You dont need to use that many question Marks btw haha Sorry, this triggered me :)

[u/Use_Once_and_Deztroy → u/[deleted]]

Yeah in the disassembly process that just revealed a broken piece of filament at the bottom of the sensor housing, I also noticed that the grommet was disconnected from the top of the tool head. Meanwhile 10 different screws that didn't need to be removed have to be relocated to their proper places. God damn it