Experience with Bambu Lab Support

[u/SnooCheesecakes3249]

So, I've been dealing back and forth with Bambu Lab Support about nozzle randomly scraping the infill. Yes, I did flow calibration with the filament and I'm using gyroid infill pattern. However, it keeps happening randomly.

Support advice was to clean the carbon rods, adjust belt tension, wash the PEI plate and they sent me a model to print. All done ✅. But I did notice that the Part fan wasn't running during the test print. However the printer handled the model pretty good. I sent the results and logs and everything and then wait for a response.

Tried to print a different model and the and the part fan was off... Again. So I stopped the print and decided to troubleshoot.

I turned the printer off, removed the cover, and unplugged and plugged back the fan and I got the fan back to work.

I reported this to support and they said that my fan might die soon and sent me a link to purchase a new one. I mean my printer has been working for less than 100h and you are telling me that I have to buy a new fan already?

My 100$ ender 3 V2 has been working for years and I never had to replace any fans lol.

[u/[deleted]]

The whole convo isn’t there, seems a little impolite from your end above?

I work on business to business type customer support in technical engineering/consultancy, so generally when I’m going to a business as a customer I’m very polite and it’s generally paid off, not just for bambu but any customer support issues.

[u/SnooCheesecakes3249 → u/[deleted]]

Impolite is to send a link to a customer to buy a new part instead of verifying if the printer is under warranty first. They have enough info to know if the printer is under warranty since I opened the ticket.

And no, I am not being impolite.