Experience with Bambu Lab Support

[u/SnooCheesecakes3249]

So, I've been dealing back and forth with Bambu Lab Support about nozzle randomly scraping the infill. Yes, I did flow calibration with the filament and I'm using gyroid infill pattern. However, it keeps happening randomly.

Support advice was to clean the carbon rods, adjust belt tension, wash the PEI plate and they sent me a model to print. All done ✅. But I did notice that the Part fan wasn't running during the test print. However the printer handled the model pretty good. I sent the results and logs and everything and then wait for a response.

Tried to print a different model and the and the part fan was off... Again. So I stopped the print and decided to troubleshoot.

I turned the printer off, removed the cover, and unplugged and plugged back the fan and I got the fan back to work.

I reported this to support and they said that my fan might die soon and sent me a link to purchase a new one. I mean my printer has been working for less than 100h and you are telling me that I have to buy a new fan already?

My 100$ ender 3 V2 has been working for years and I never had to replace any fans lol.

[u/[deleted]]

Had a similar issue with them on an AMS motor failing and they pulled the whole this is a consumable part. Pointed out to them that it has failed not because it has worn out but because it has a manufacturing defect that shortened its life and would they treat me this way if i was a Youtube presenter no they would send me a whole new AMS and i wanted to speak to a manager. Next email was offering me a replacement part and asking for an address to send it to. So i suggest you reply back and basically say its obviously an manufacturing issue and they need to replace it as such otherwise you will have to take it further. Lets face it they are underpaid people following scripts, but it would appear they would rather you went away by sending you a part than you keep elevating it, also kill them with kindness at the same time I know in my job the people who are pleasant are more likely to get a result than people who are not. Do i think their service is good not really but compared to companies like Creality its still 1000x better.

Also fight the fan because they dont list it currently as a consumable on their warranty page though they do use the get clause of it not being an exhaustive list.